Customer Success Manager- Emea

2 weeks ago

United Kingdom Immersive Dynamics Inc. Full time

Immersive Labs is the leader in people-centric cyber resilience. We help organizations continuously assess, build, and prove their cyber workforce resilience for teams across the entire organization, from front-line cybersecurity and development teams to Board-level executives. We provide realistic simulations and hands-on cybersecurity labs to evaluate individual and team capabilities and decision-making against the latest threats.

Immersive Labs was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally, announced funding of more than £140 million and been voted a Best place to work for the last 3 years running We are trusted by the world’s largest organizations including KPMG, Sophos and the NHS to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

Customer Success Manager - Spanish or German Speaking
Customer Success can mean so many things, the essence of our Customer Success team is customer obsession. You will own a set of EMEA customers from onboarding to renewal, penetrating deep into the heart of the customer to understand their strategic objectives (sometimes they don't even know this themselves and you have to get in touch with your inner Sherlock Holmes to search it out) and ensure our platform delivers.
With customers like HSBC, NHS and Goldman Sachs and feedback like “The best tool for learning cyber security”, “A great platform to learn and gain hands on experience on tools” and “Immersive Labs is a must have for every organisation” you can see why customer obsession is the core of who we are, and you can be a key pillar in elevating the customer voice.
Collaborate with our product and customer support team to share new features
Take customer success reviews periodically and resolve concerns with the assistance of internal teams.
Experience in customer success management, account management, or equivalent within a SaaS environment.
Exceptional planning and communication skills
Fluency in Spanish or German language
Stellar presentation skills, client management, and written communication skills.
Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organisational skills
Willing to travel periodically based on the business and project’s needs.
Bonus:
~ Experience in Cybersecurity or Cyber Risk Management

Drive - We are innovators and market-creators, constantly moving forward to achieve results in support of our mission.
Inclusive - We are passionate about creating an environment of inclusion and respect for our employees, customers and partners, everyone has opportunities to thrive.
Customer Obsessed - We seek to develop deep relationships with our customers to help them achieve their business outcomes
Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + 2 volunteering days and a day off for your birthday.
Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, 7% matched pension, health plan and more
Career and learning development through the platform and our ‘Learn Anything’ fund
We’re a sociable, tight-knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms
When you do visit the UK hub getting there is easy: we’re based in the centre of Bristol, just a 10 minute walk from the train station. We also offer railcard loan and cycle scheme to buy a new bike

  • Manager, Customer Success

    2 weeks ago

    United Kingdom Contentful Full time

    Manager, Customer Success - Growth EMEA (f/m/d) The Manager of Customer Success (Growth Team), EMEA is a critical role within the field organization as you will be instrumental in developing the Customer Success talent at Contentful. The Growth Customer Success team is responsible for a high volume of renewals, expansions, and strategic relationship...

  • Manager, Account Management, EMEA

    2 weeks ago

    United Kingdom Contentful Full time

    Manager, Customer Success - Growth EMEA (f/m/d) The Manager of Customer Success (Growth Team), EMEA is a critical role within the field organization as you will be instrumental in developing the Customer Success talent at Contentful. The Growth Customer Success team is responsible for a high volume of renewals, expansions, and strategic relationship...

  • Client Success Manager

    7 days ago

    United Kingdom Everything Full time

    You are here : Home Jobs Client Success Manager Uk Emea Jobs In City Of London United Kingdom Client Success Manager - UK EMEA Jobs in City Of London, United Kingdom You are here : Home Jobs Client Success Manager Uk Emea Jobs In City Of London United Kingdom Client Success Manager - UK EMEA Jobs in City Of London, United Kingdom We are changing the...

  • EMEA Payroll Manager

    2 weeks ago

    United Kingdom Frazer Jones Full time

    Salary GBP90000 - GBP95000 per annum + Agile working 1 day in the office EMEA Payroll Manager £90k-£95k + Bonus/Benefits. Tech/Life Science industry. Hertfordshire. 1 day in the office and 4 working from home policy. A global leading Tech and Life Sciences organisation currently seek an experienced EMEA Payroll Manager to head up their payroll...

  • Manager, Customer Success

    1 week ago

    United Kingdom SMARTSHEET Full time

    Smartsheet is looking for a proven leader to help build, operate, and scale our Customer Success team. As Manager of Customer Success , you will build and manage a team of Customer Success professionals and partner with other Managers and Sr Manager of Customer Success in Costa Rica and the Director of Customer Success in the US to execute on the overall...

  • Customer Success Manager

    Found in: Jooble UK C2 - 6 days ago

    United Kingdom J&C Associates Ltd Full time

    Job Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data...

  • Customer Success Manager

    6 days ago

    United Kingdom J&C Associates Ltd Full time

    Job Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data...

  • Customer Success Manager

    2 weeks ago

    United Kingdom Undo Limited Full time

    A new, exciting opportunity to join Undo’s Customer Success team with a focus on learning and development. Undo is a fast-growing, exciting deep-tech company whose breakthrough technology is changing the way people develop software. The company is a small, intimate and highly-skilled team, and its products are used by many of the world’s most important...

  • Manager, Brand Performance Support EMEA

    7 days ago

    United Kingdom Hyster-Yale Materials Handling, Inc. Full time

    Maximal Aftermarket Manager - Parts and Service, Europe page is loaded Maximal Aftermarket Manager - Parts and Service, Europe Apply locations HYG EMEA UK Frimley HYG EMEA Poland HYG EMEA Czech Republic HYG EMEA France Chessy HYG EMEA DEU Frankfurt time type Full time posted on Posted 4 Days Ago job requisition id R6029 Job Title Maximal Aftermarket...

  • Customer Success Manager

    2 weeks ago

    United Kingdom Vonage Full time

    Vonage Customer Success Mission: We are on a mission to revolutionize customer service by empowering our clients to achieve their business goals. As a Customer Success Manager (CSM), you will play a pivotal role in ensuring our customers receive unparalleled support and guidance to maximize the potential of our product. You will serve as their strategic...

  • Client Success Manager

    7 days ago

    United Kingdom NST Recruitment Limited Full time

    Company: Technology Solutions Provider Position: Client Success Manager Reporting To: Manager, Client Success Location: Essex, UK (Hybrid) Contact Type: Full Time, Permanent Start Date: ASAP Overview You have the chance to join an established multinational Technology Solutions Provider, based in Essex, who is currently looking to...

  • Customer Success Manager

    Found in: Appcast UK C C2 - 1 week ago

    United Kingdom Thyme Full time

    About the jobAre you motivated by creating and developing strong customer relationships, and by ensuring best-in-class adoption of software to enterprise-level customers on a global scale? We’re looking for an Enterprise Customer Success Manager to work with some of the world’s leading brands.The roleWith a base in our London office, you will be...

  • Customer Success Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    United Kingdom Thyme Full time

    About the jobAre you motivated by creating and developing strong customer relationships, and by ensuring best-in-class adoption of software to enterprise-level customers on a global scale? We’re looking for an Enterprise Customer Success Manager to work with some of the world’s leading brands.The roleWith a base in our London office, you will be...

  • Customer Success Manager

    Found in: Whatjobs ES C2 - 5 days ago

    United Kingdom Thyme Full time

    About the job Are you motivated by creating and developing strong customer relationships, and by ensuring best-in-class adoption of software to enterprise-level customers on a global scale? We’re looking for an Enterprise Customer Success Manager to work with some of the world’s leading brands. The role With a base in our London office, you will be...

  • Customer Success Manager

    Found in: Appcast UK C2 - 1 week ago

    United Kingdom Thyme Full time

    About the jobAre you motivated by creating and developing strong customer relationships, and by ensuring best-in-class adoption of software to enterprise-level customers on a global scale? We’re looking for an Enterprise Customer Success Manager to work with some of the world’s leading brands.The roleWith a base in our London office, you will be...

  • Customer Success Manager

    Found in: Jooble UK C2 - 2 weeks ago

    United Kingdom Thyme Full time

    About the job Are you motivated by creating and developing strong customer relationships, and by ensuring best-in-class adoption of software to enterprise-level customers on a global scale? We’re looking for an Enterprise Customer Success Manager to work with some of the world’s leading brands. The role With a base in our London office, you will be...

  • Customer Success Manager

    2 weeks ago

    United Kingdom Thyme Full time

    About the job Are you motivated by creating and developing strong customer relationships, and by ensuring best-in-class adoption of software to enterprise-level customers on a global scale? We’re looking for an Enterprise Customer Success Manager to work with some of the world’s leading brands. The role With a base in our London office, you will be...

  • Sales & Solutions Engineering Manager, EMEA

    2 weeks ago

    United Kingdom Vantage Data Centers Full time

    Sales & Solutions Engineering Manager, EMEA page is loaded Sales & Solutions Engineering Manager, EMEA Apply locations Remote - UK Newport, Wales London, England time type Full time posted on Posted Today job requisition id R14271 About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We...

  • EMEA Product Lead

    Found in: Jooble UK C2 - 2 weeks ago

    United Kingdom The Green Recruitment Company Full time

    The Green Recruitment Company are delighted to be working with a leading, international Energy Analytics business striving to achieve global energy transformation - providing market insights & software solutions that support major strategic decisions across the entire energy value chain (including investors, governments, & utilities). As part of their...

  • EMEA Product Lead

    2 weeks ago

    United Kingdom The Green Recruitment Company Full time

    The Green Recruitment Company are delighted to be working with a leading, international Energy Analytics business striving to achieve global energy transformation - providing market insights & software solutions that support major strategic decisions across the entire energy value chain (including investors, governments, & utilities). As part of their...