Customer Success Manager, EMEA
2 weeks ago
What We Do
Managing cyber risk, together – As the world is becoming more and more connected so is the need for Forescout’s solutions. Forescout is at the forefront of one of the largest needs in the security space. Forescout delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security frameworks with their digital realities, including all asset types – IT, IoT, OT, IoMT.
Our team is looking for individuals who have positive energy, an entrepreneurial spirt, and the drive to partner with our committed team to sell the best technology and drive team success
What You Will Do- Here at Forescout, we are committed to delivering a successful customer experience. As a Customer Success Manager, you will hold a critical and strategic customer-facing leadership role.
- You will own relationships with a portfolio of Forescout strategic customers to ensure they achieve their desired outcomes and realize the value of their investments through the successful adoption and optimization of our products and solutions.
- You will partner closely with our sales, product management, engineering, professional services, and customer support teams to consolidate efforts, streamline communications, and deliver exceptional customer satisfaction.
- Establish relationships with your customers through regular meetings to understand the complexities of their environment and how Forescout’s solutions can meet their business and technical objectives.
- Collaborate with your customers to create,implement and achieve a customer success plan – a plan that clearly outlines the customer’s objectives, the path to achieving those objectives and the progress against the plan.
- Create customer deliverables (QBRs, upgrade plans) suitable for a diverse set of constituents from senior executives to end-users.
- Coordinate activities with the assigned Adoption Engineer
- Ensure our customers see the ROI from Forescout, throughout the customer lifecycle from onboarding through to expansion.
- Lead, drive and communicate the complete product lifecycle of consumption from concept through adoption to insights to ensure renewal and expansion opportunities.
- Partner with sales teams to identify expansion opportunities and mitigate loss to competition.
- Proactively manage account escalations with the appropriate internal stakeholders.
What You Will Bring To Forescout
- Bachelor’s degree required; preferred areas of study include Business, Engineering, Technology, or related field.
- 5+ years of experience working in customer-focused role within an enterprise technology company; preferred experience in security technologies.
- Highly beneficial to have a fundamental understanding of networking and network/cyber security.
- Strong technical aptitude, business and sales acumen, customer service, and change management skills
- Demonstrate technical knowledge specific to information security software; presale experience is a plus.
- Understanding of customer success and all aspects of the customer lifecycle.
- Ability to remain calm in stressful customer situations and apply good decision-making to achieve a positive outcome.
- Strong verbal and written communication, prioritization, and time management skills.
- Outstanding negotiation skills with the ability to make trade-off decisions and counter objections.
- Ability to present, articulate, interpret, and communicate technical information to varying levels of technical understanding.
- Proven long-term customer relationship development skills; passionate about customer success.
Other Requirements:
- Fluent German and English are essential
- Location United Kingdom
- We welcome applications from candidates from all backgrounds and experiences.
- Extended or non-traditional work hours may sometimes be required.
- Opportunity for domestic and international travel.
More About Forescout
Forescout Technologies, Inc. delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security frameworks with their digital realities, including all asset types – IT, OT, IoT, IoMT. The Forescout Continuum Platform provides complete asset visibility, continuous compliance, network segmentation and a strong foundation for Zero Trust. For more than 20 years, Fortune 100 organisations and government agencies have trusted Forescout to provide automated cybersecurity at scale. Forescout arms customers with data-powered intelligence to accurately detect risks and quickly remediate cyberthreats without disruption of critical business assets. Learn more at .
Our Mission
To continuously identify, protect, and ensure the compliance of all cyber assets across the modern organization.
Our Vision
A world where every cyber asset is seen, secure and compliant.
Our Cultural Values
- One Team– We all work together, and we all win together.
- Cyber Obsessed– We are curious about technology, innovative and passionate about solving problems.
- Customer Driven– We listen, we learn, and we make it right.
- Relentless– We're smart, determined, and find a way. We figure stuff out.
- Collaborative, without Ego –No one succeeds alone. We strive to be the humble person that people want to work with.
Our DEI Statement
At Forescout, we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that diversity of background, experiences, and perspectives leads to innovation, creativity, and better decision making. We strive to create an environment where all team members feel valued, respected, and empowered. We actively promote equal opportunities and fair treatment for all individuals, regardless of their race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic protected by law. By embracing Diversity, Equity, and Inclusion, we aspire to build a successful culture where we work together and win together as One Team.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Forescout does not accept unsolicited resumes from employment agencies.All resumes submitted by employment agencies directly to any Forescout employee or hiring manager in any form without a signed Employment Placement Agreement on file and search engagement for that position will be deemed unsolicited in nature.No fee will be paid in the event.
#LI-AO1
#J-18808-Ljbffr-
Customer Success Manager- Emea
1 month ago
United Kingdom Immersive Dynamics Inc. Full timeImmersive Labs is the leader in people-centric cyber resilience. We help organizations continuously assess, build, and prove their cyber workforce resilience for teams across the entire organization, from front-line cybersecurity and development teams to Board-level executives. We provide realistic simulations and hands-on cybersecurity labs to evaluate...
-
Manager, Customer Success
1 month ago
United Kingdom Contentful Full timeManager, Customer Success - Growth EMEA (f/m/d) The Manager of Customer Success (Growth Team), EMEA is a critical role within the field organization as you will be instrumental in developing the Customer Success talent at Contentful. The Growth Customer Success team is responsible for a high volume of renewals, expansions, and strategic relationship...
-
Customer Success Associate
2 weeks ago
United Kingdom KORE Software Full timeKORE Software is the leading intelligence platform in the sports and entertainment market, delivering performance-driven software, data, and consulting services to our clients. We’re looking for an organised, energetic, and driven teammate to join our growing team in EMEA as a Customer Success Associate. In this full-time position, you will work closely...
-
Customer Success Manager
3 days ago
United Kingdom DataCamp Inc. Full timeAt DataCamp, we're not just a platform; we're the catalyst for a data-fluent world. We enable individuals and businesses to leap forward in data science, providing them with top-tier education, certification, and collaboration tools. By the Numbers: 400+ dynamic courses 270+ renowned instructors from 35 Countries 90+ hands-on projects 12 million+ global...
-
Parts Sales Manager
2 hours ago
United Kingdom Bobcat EMEA Full timeWe've been engineering powerful machines and transforming how the world works for more than 60 years. 16 countries, 32 nationalities, almost 3,000 employees, 175 dealers in EMEA, and a top-notch Innovation Centre. Doosan Bobcat EMEA. Our heritage of innovative solutions and technological advancements, powered by our passionate people, place us as an...
-
Manager, Account Management, EMEA
1 month ago
United Kingdom Contentful Full timeManager, Customer Success - Growth EMEA (f/m/d) The Manager of Customer Success (Growth Team), EMEA is a critical role within the field organization as you will be instrumental in developing the Customer Success talent at Contentful. The Growth Customer Success team is responsible for a high volume of renewals, expansions, and strategic relationship...
-
Client Success Manager
3 weeks ago
United Kingdom Everything Full timeYou are here : Home Jobs Client Success Manager Uk Emea Jobs In City Of London United Kingdom Client Success Manager - UK EMEA Jobs in City Of London, United Kingdom You are here : Home Jobs Client Success Manager Uk Emea Jobs In City Of London United Kingdom Client Success Manager - UK EMEA Jobs in City Of London, United Kingdom We are changing the...
-
Parts Sales Manager
2 hours ago
United Kingdom Bobcat EMEA Full timeWe've been engineering powerful machines and transforming how the world works for more than 60 years. 16 countries, 32 nationalities, almost 3,000 employees, 175 dealers in EMEA, and a top-notch Innovation Centre. That's us. Doosan Bobcat EMEA. Our heritage of innovative solutions and technological advancements, powered by our passionate people,...
-
Business Development Manager
1 week ago
United Kingdom Stefanini EMEA Full timeAre you passionate about shaping the future of IT in business services? Stefanini EMEA is searching for a Business Development Manager who embodies passion, dedication, and a keen interest in collaborating with IT professionals. Join us and be a part of our journey in redefining IT innovation and business growth in the UK region - your efforts will be...
-
Manager, Customer Success
4 weeks ago
United Kingdom SMARTSHEET Full timeSmartsheet is looking for a proven leader to help build, operate, and scale our Customer Success team. As Manager of Customer Success , you will build and manage a team of Customer Success professionals and partner with other Managers and Sr Manager of Customer Success in Costa Rica and the Director of Customer Success in the US to execute on the overall...
-
Customer Success Manager
3 days ago
United Kingdom Dlocal Corp Full timeWe are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers. What will I be doing? Working with both our internal teams as well as clients. Provide “voice of customer feedback” to internal DLOCAL teams. Develop effective long-term key customer relationships. Collaborate with...
-
Customer Success Manager
3 weeks ago
United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data...
-
Customer Success Manager
3 weeks ago
United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data...
-
Customer Success Manager
2 weeks ago
United Kingdom Atarim Summit Full timeAtarim started as our founders ran a successful Web Design agency in London, and although the projects were exciting, collaborating and managing the clients… not so much. After trying every possible method of communicating with clients and getting projects to the finish line on time, Vito and Jehrome decided to create their own solution. What if people...
-
Customer Success Manager
1 month ago
United Kingdom Undo Limited Full timeA new, exciting opportunity to join Undo’s Customer Success team with a focus on learning and development. Undo is a fast-growing, exciting deep-tech company whose breakthrough technology is changing the way people develop software. The company is a small, intimate and highly-skilled team, and its products are used by many of the world’s most important...
-
Customer Success Manager
4 weeks ago
United Kingdom Vonage Full timeVonage Customer Success Mission: We are on a mission to revolutionize customer service by empowering our clients to achieve their business goals. As a Customer Success Manager (CSM), you will play a pivotal role in ensuring our customers receive unparalleled support and guidance to maximize the potential of our product. You will serve as their strategic...
-
Client Success Manager
3 weeks ago
United Kingdom NST Recruitment Limited Full timeCompany: Technology Solutions Provider Position: Client Success Manager Reporting To: Manager, Client Success Location: Essex, UK (Hybrid) Contact Type: Full Time, Permanent Start Date: ASAP Overview You have the chance to join an established multinational Technology Solutions Provider, based in Essex, who is currently looking to...
-
customer Success Manager
1 day ago
United Kingdom Trident Search Full timeCustomer Success Manager | Service Delivery | Remote working (Must be Wales based) Trident Search have partnered with a Cyber Security company that specialize in managed detection and response. They help organizations to not only detect advanced threats and targeted attacks, but contain them too. The Role They are looking for an experienced Customer...
-
Customer Success Manager
6 days ago
United Kingdom Trident Search Full timeCustomer Success Manager | Service Delivery | Remote working (Must be Wales based) Trident Search have partnered with a Cyber Security company that specialize in managed detection and response. They help organisations to not only detect advanced threats and targeted attacks, but contain them too. The Role They are looking for an experienced Customer...
-
Customer Success Manager
2 weeks ago
United Kingdom Trellix Full timeThe Customer Success Manager (CSM) drives customer loyalty and adoption of Trellix Solutions. You will report to the Senior Manager, Customer Success. You will consult with enterprise customer employees across the spectrum of system administrators to Chief Security Officers (CSO). You will articulate the value of Trellix solutions and services that inspires...
