Information Technology Service Desk Manager
2 days ago
Technical Service Desk Manager (Hybrid working in Birmingham)
We’re seeking an experienced Technical Service Desk Manager to drive shift performance, maintain operational standards, and ensure top-tier client service in a cloud-based environment.
Shift Leadership: Support shift leaders to uphold consistent standards.
Facilitate training and updates on processes and technologies.
Policy Development: ServiceNow Management: Oversee incident queues to meet SLA timelines.
Resolve escalated issues in cloud and data protection.
Data Protection: Ensure secure, compliant backup and recovery.
A strong background in cloud management (e.g., Azure), cloud security best practices and monitoring tools (e.g., Experience with ServiceNow and data security.
Incident and Escalation Management focussing on cloud environments (e.g., Leadership skills in a shift-based environment.
-
Birmingham, United Kingdom Jumar Full timeTechnical Service Desk Manager (Hybrid working in Birmingham) We’re seeking an experienced Technical Service Desk Manager to drive shift performance, maintain operational standards, and ensure top-tier client service in a cloud-based environment. Shift Leadership: Support shift leaders to uphold consistent standards. Facilitate training and...
-
Birmingham, United Kingdom Jumar Full timeTechnical Service Desk Manager (Hybrid working in Birmingham) We’re seeking an experienced Technical Service Desk Manager to drive shift performance, maintain operational standards, and ensure top-tier client service in a cloud-based environment. Responsibilities: Shift Leadership: Support shift leaders to uphold consistent standards. Knowledge...
-
Information Technology Service Desk Manager
2 days ago
Birmingham, United Kingdom Jumar Full timeTechnical Service Desk Manager (Hybrid working in Birmingham) We’re seeking an experienced Technical Service Desk Manager to drive shift performance, maintain operational standards, and ensure top-tier client service in a cloud-based environment. Responsibilities: Shift Leadership: Support shift leaders to uphold consistent standards. Knowledge...
-
Birmingham, United Kingdom Jumar Full timeTechnical Service Desk Manager (Hybrid working in Birmingham)We’re seeking an experienced Technical Service Desk Manager to drive shift performance, maintain operational standards, and ensure top-tier client service in a cloud-based environment.Responsibilities:Shift Leadership: Support shift leaders to uphold consistent standards.Knowledge Sharing:...
-
Information Technology Service Desk Manager
15 hours ago
Birmingham, United Kingdom Jumar Full timeTechnical Service Desk Manager (Hybrid working in Birmingham)We’re seeking an experienced Technical Service Desk Manager to drive shift performance, maintain operational standards, and ensure top-tier client service in a cloud-based environment.Responsibilities:Shift Leadership: Support shift leaders to uphold consistent standards.Knowledge Sharing:...
-
Information Technology Service Desk Manager
2 days ago
Birmingham, United Kingdom Jumar Full timeTechnical Service Desk Manager (Hybrid working in Birmingham)We’re seeking an experienced Technical Service Desk Manager to drive shift performance, maintain operational standards, and ensure top-tier client service in a cloud-based environment.Responsibilities:Shift Leadership: Support shift leaders to uphold consistent standards.Knowledge Sharing:...
-
ICT Service Desk Operative
2 days ago
Birmingham, United Kingdom Hays Technology Full timeHays Technology is looking for a Service Desk Analyst to join an exciting public sector client's team on a contract basis.Role: ICT Service Desk OperativeLocation: Leamington Spa (On-Site)Duration: 3 Months Initial ContractWhat you will be doing:To provide instruction and advice to systems users via the telephone and remote support softwareTo ensure that all...
-
Senior Service Desk Engineer
6 days ago
Birmingham, Birmingham, United Kingdom In Technology Group Limited Full timeAbout the RoleOur client, a leader in IT services, is seeking a Senior Service Desk Analyst / Engineer to join their team. This critical role will provide 2nd and 3rd line support within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently.Key Responsibilities:Deliver 2nd and 3rd line support...
-
Information Technology Support Manager
7 days ago
Birmingham, United Kingdom Corriculo Recruitment Full timeCOR6994 Support Manager, Infrastructure, Networks, Microsoft, ITIL, Hybrid, We’re looking for a Support Manager with a deep focus on infrastructure, servers, and networks to join a pioneering organisation as they embark on an exciting new chapter—building a new site and service desk team in Oxfordshire! The Support Manager Role you will oversee a...
-
Information Technology Support Manager
2 weeks ago
Birmingham, United Kingdom Corriculo Recruitment Full timeCOR6994 Support Manager, Infrastructure, Networks, Microsoft, ITIL, Hybrid, We’re looking for a Support Manager with a deep focus on infrastructure, servers, and networks to join a pioneering organisation as they embark on an exciting new chapter—building a new site and service desk team in Oxfordshire! The Support Manager Role you will oversee a...
-
Information Technology Support Manager
2 weeks ago
Birmingham, United Kingdom Corriculo Recruitment Full timeCOR6994 Support Manager, Infrastructure, Networks, Microsoft, ITIL, Hybrid, We’re looking for a Support Manager with a deep focus on infrastructure, servers, and networks to join a pioneering organisation as they embark on an exciting new chapter—building a new site and service desk team in Oxfordshire! The Support Manager Role you will oversee a...
-
Information Technology Support Manager
2 days ago
Birmingham, United Kingdom Corriculo Recruitment Full timeJob Description COR6994 Support Manager, Infrastructure, Networks, Microsoft, ITIL, Hybrid, We’re looking for a Support Manager with a deep focus on infrastructure, servers, and networks to join a pioneering organisation as they embark on an exciting new chapter—building a new site and service desk team in Oxfordshire! The Support Manager Role ...
-
IT Service Desk Administrator
1 month ago
Birmingham, Birmingham, United Kingdom Microland Full timeJob DescriptionWe are seeking a highly skilled IT Service Desk Administrator to join our team at Microland. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients.Key ResponsibilitiesProvide timely and effective technical support to clients via phone, email, and chat.Troubleshoot and resolve...
-
IT Service Desk Administrator
1 month ago
Birmingham, Birmingham, United Kingdom Microland Full timeJob DescriptionWe are seeking a highly skilled IT Service Desk Administrator to join our team at Microland. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients.Key ResponsibilitiesProvide timely and effective technical support to clients via phone, email, and chat.Troubleshoot and resolve...
-
Service Desk Lead
5 months ago
Birmingham, United Kingdom Pertemps Network Group Full time**Job Description**: Are you a Service Desk Manager looking for a change? Look no further! I am looking for a Service Desk Manager to join our busy Digital & Technology department. You who will play a critical role in the management of daily operations of the 1st Line Service Desk, representing the team to other stakeholders and helping to ensure that the...
-
Senior service desk analyst
3 weeks ago
Birmingham, United Kingdom CV-Library Full timeJob Title: Senior Service Desk Analyst / Engineer (Information Technology) Location: Birmingham (Office-based) Salary: £35,000 - £40,000 per annum (depending on experience) Job Type: Full-Time, Permanent About the Role: Our client, a leader in IT services, is seeking a Senior Service Desk Analyst / Engineer to join their Birmingham-based team....
-
Information Technology Support Manager
2 weeks ago
Birmingham, UK, West Midlands, United Kingdom Corriculo Recruitment Full timeCOR6994 Support Manager, Infrastructure, Networks, Microsoft, ITIL, Hybrid, We’re looking for a Support Manager with a deep focus on infrastructure, servers, and networks to join a pioneering organisation as they embark on an exciting new chapter—building a new site and service desk team in Oxfordshire! The Support Manager Role you will oversee a...
-
Service Desk Dispatcher
5 months ago
Birmingham, United Kingdom Air IT Full time**Service Desk Dispatcher** We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginnings back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across...
-
Service Desk Manager
14 hours ago
Birmingham, United Kingdom Chapman Tate Associates Full timeJob Advert: Service Desk Manager – Azure, Microsoft, Servers, SQL DatabaseLocation: BirminghamSalary: Up to £58,000ChapmanTate Associates are working in partnership with a well-established Managed Service Provider (MSP) to recruit a talented and dynamic Service Desk Manager. In this role, you will lead a team of 20-25 engineers across 1st, 2nd, and 3rd...
-
Service Desk Manager
1 day ago
Birmingham, United Kingdom Chapman Tate Associates Full timeJob Advert: Service Desk Manager – Azure, Microsoft, Servers, SQL DatabaseLocation: BirminghamSalary: Up to £58,000ChapmanTate Associates are working in partnership with a well-established Managed Service Provider (MSP) to recruit a talented and dynamic Service Desk Manager. In this role, you will lead a team of 20-25 engineers across 1st, 2nd, and 3rd...