Information Technology Service Desk Manager

2 days ago


Birmingham, United Kingdom Jumar Full time

Technical Service Desk Manager (Hybrid working in Birmingham)
We’re seeking an experienced Technical Service Desk Manager to drive shift performance, maintain operational standards, and ensure top-tier client service in a cloud-based environment.

Shift Leadership: Support shift leaders to uphold consistent standards.
Facilitate training and updates on processes and technologies.
Policy Development: ServiceNow Management: Oversee incident queues to meet SLA timelines.
Resolve escalated issues in cloud and data protection.
Data Protection: Ensure secure, compliant backup and recovery.
A strong background in cloud management (e.g., Azure), cloud security best practices and monitoring tools (e.g., Experience with ServiceNow and data security.
Incident and Escalation Management focussing on cloud environments (e.g., Leadership skills in a shift-based environment.



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