Service Desk Dispatcher

6 months ago


Birmingham, United Kingdom Air IT Full time

**Service Desk Dispatcher**

We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.

We’ve grown a lot since our beginnings back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey.

Excited for our future, we’ve got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide.

We’re now looking for a Service Desk Dispatcher to join our team and help us deliver great results for our clients.

**The Role**

As a Service Desk Dispatcher, you will be responsible for managing support and helpdesk services and the scheduling process.

You will monitor the progress of queries and issues for all team members to ensure operations are maintained efficiently and allocate work accordingly.

Additionally, you will provide support to the Service Desk Manager and Team Leaders by scheduling appointments for onsite technical service work and liaising with customers.

So, if you have Connectwise and engineer scheduling experience, this is your chance to get on board with an ambitious and successful business as we push on making a big impact in our industry sector.

**About You**

To be considered as a Service Desk Dispatcher, you should have:

- Experience using Connectwise
- Engineer scheduling experience
- Experience with Microsoft technologies
- Excellent customer service and communication skills
- Problem solving skills
- Strong documentation skills

**The Benefits**
- Attractive remuneration packages
- Flexible, hybrid working
- 25 days annual leave + bank holidays with the option to buy and sell up to 5 days
- Private medical insurance or the option to buy into scheme
- Free flu jabs
- Tiered pension
- Perks including quarterly and annual staff awards, funded social events, referral bonuses
- Excellent learning and development opportunities
- Free fruit and snacks in the offices
- Barista style coffee machines
- Mileage allowance
- Green travel scheme
- Technology vouchers

Other organisations may call this role Helpdesk Dispatcher, Customer Service Advisor, Customer Service Controller, Helpdesk Controller, Service Controller.

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.



  • Birmingham, United Kingdom Air IT Full time

    **Service Desk Dispatcher** **At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.** We’re Air IT, an incredible MSP with the history and expertise to...

  • Dispatcher

    5 days ago


    Birmingham, United Kingdom World Fuel Services Full time

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...

  • 1st Line Service Desk

    7 months ago


    Birmingham, United Kingdom SCC Full time

    **About The Role**: Role**:1st Line Service Desk** Location**:Stevenage, on site** Contract Type**:Permanent, full time** Salary Package**:Competitive base salary **plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year** Hours: **The role will require varying shifts covering the hours of 07.00am and...

  • 1st Line Service Desk

    7 months ago


    Birmingham, United Kingdom SCC Full time

    **About The Role**: Role**:1st Line Service Desk** Location**:Stevenage, on site** Contract Type**:Permanent, full time** Salary Package**:Competitive base salary **plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year** Hours: **The role will require varying shifts covering the hours of 07.00am and...


  • Birmingham, Birmingham, United Kingdom West Midlands Police Full time

    Role Summary: As a Fleet and Logistic Assistant, you will provide administrative support to our Fleet and Logistic department, ensuring the smooth operation of our transport services.Key Responsibilities:The provision of a dispatch service in support of force-wide LPAs and departments, as well as occasional outside the force area.Mail scanning.Forensic...


  • Birmingham, United Kingdom Service Care Solutions - Healthcare Full time

    Service Care Solutions are currently recruiting for a Band 4 IT Service Desk Manager to work within the NHS on a 3 month + temporary agency contact. This role will be based in the NHS University Hospitals Birmingham Trust. **Hours** 37.5 hours per week **Rate** (£11.47 PAYE Rate) (£14.03 Ltd Rate) Paid weekly via an umbrella company **Brief Description of...

  • Service Desk Analyst

    2 weeks ago


    Birmingham, United Kingdom Lynx Recruitment Ltd Full time

    Lynx are working with a successful freight services organisation based in the Birmingham area who are on the lookout for a 2nd Line Service Desk Analyst to join their Service Desk team.As the Service Desk Analyst, you will be contributing to delivering remarkable customer service as part of the Service Desk team, acting as the point of contact in the...

  • Service Desk Lead

    7 months ago


    Birmingham, United Kingdom Pertemps Network Group Full time

    **Job Description**: Are you a Service Desk Manager looking for a change? Look no further! I am looking for a Service Desk Manager to join our busy Digital & Technology department. You who will play a critical role in the management of daily operations of the 1st Line Service Desk, representing the team to other stakeholders and helping to ensure that the...

  • Service Desk Analyst

    1 month ago


    Birmingham, United Kingdom Lynx Recruitment Ltd Full time

    Job Description Lynx are working with a successful freight services organisation based in the Birmingham area who are on the lookout for a 2nd Line Service Desk Analyst to join their Service Desk team. As the Service Desk Analyst, you will be contributing to delivering remarkable customer service as part of the Service Desk team, acting as the point of...


  • Birmingham, United Kingdom Tmr Group Ltd Full time

    Customer Service Advisor, Dispatch team Coleshill Up to £28,000 The Company An established business within Manufacturing that has experienced substantial growth in the last 5 years.Offering both off the shelf products and bespoke design, they employ around 70 staff, working in various markets.In this role you will be working within the dispatch and...


  • Birmingham, Birmingham, United Kingdom West Midlands Police Full time

    About the RoleThis is an exciting opportunity to join our fleet and logistics team as a Dispatch and Logistics Service Delivery Associate. As a Transport Operations Day Driver, you will be responsible for providing a dispatch service in support of force-wide LPAs and departments, as well as other duties such as mail scanning and forensic services.You will...


  • Birmingham, United Kingdom Lynx Recruitment Ltd Full time

    IT Service Desk Analyst required for a leading global Law firm company. As the IT Service Desk Analyst, you will be managing the internal IT systems as well as providing a managed services offering to a key client. This position offers great opportunities for progression and career development within a growing company. This position offers a hybrid...

  • Service Desk Analyst

    16 hours ago


    Birmingham, United Kingdom Advantage Resourcing Full time

    **Service Desk Analyst** **Birmingham (Mailbox) / Full time** **6 month contract, inside IR35** Working for one of the largest providers of business software in the UK. Advantage Resourcing are seeking to hire 5 Service Desk Analysts on an initial 6 month contract basis based in Birmingham (Mailbox). This is a busy account whereby you will be...


  • Birmingham, United Kingdom Advantage Resourcing Full time

    **Service Desk Analyst** **Central Birmingham - 5 days onsite near New Street/Mailbox.** **6 month contract, inside IR35** Working for one of the largest providers of business software in the UK. Advantage Resourcing are recruiting or multiple Service Desk Analysts on an initial 6 month contract. These roles are based in central Birmingham on a busy...


  • Birmingham, United Kingdom Picture More Full time

    **IT Service Desk Analyst** **Law firm - Birmingham** **3 month contract paying £160 - £200 per day inside ir35** We are currently working with a top law firm based in Birmingham who are seeking an enthusiastic IT Service Desk Analyst. **Your responsibilities**: - 1st and 2nd line support - Office 365 - Windows 10 - Active Directory - Exchange -...

  • Service Desk Engineer

    2 weeks ago


    Birmingham, Birmingham, United Kingdom In Technology Group Full time

    Job DescriptionWe are seeking a Service Desk Engineer to join our In Technology Group team in Birmingham. As a key member of our service desk team, you will be responsible for delivering 2nd and 3rd line support, working closely with the Service Desk and Development teams.About the TeamOur team is responsible for providing technical support to our clients,...

  • Service Desk Lead

    3 days ago


    Birmingham, United Kingdom Code Convergence ltd Full time

    Graduate with Minimum **3+** years of Experience in **Service Desk**: - Excellent communication and conversation skills in **English with a Versant Score of 70.**: - Good Knowledge of **Incident Management, Change and Problem Management**: - Manage Service Desk activities, including: - Owning overall responsibility for Incident and Service Request...

  • Service Desk Lead

    5 days ago


    Birmingham, United Kingdom Code Convergence ltd Full time

    Graduate with Minimum **3+** years of Experience in **Service Desk**: - Excellent communication and conversation skills in **English with a Versant Score of 70.**: - Good Knowledge of **Incident Management, Change and Problem Management**: - Manage Service Desk activities, including: - Owning overall responsibility for Incident and Service Request...


  • Birmingham, United Kingdom In Technology Group Full time

    Role: Service Desk AnalystLocation: South BirminghamSalary: £33,00Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service.As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual...


  • Birmingham, United Kingdom Advanced Full time

    Role Introduction Are you interested in **starting a career** within Internal IT? Join a fast-paced service desk environment that is **passionate** about delivering **excellent** customer service, **resolving** customer issues and involved in all aspects of technical support. What You Will Do - **1st response technical support** - Responding to inbound...