Service Desk Analyst
7 days ago
Role Introduction Are you interested in **starting a career** within Internal IT? Join a fast-paced service desk environment that is **passionate** about delivering **excellent** customer service, **resolving** customer issues and involved in all aspects of technical support.
What You Will Do - **1st response technical support** - Responding to inbound calls and tickets into eServicePoint,ensuring tickets contain correct information and are passed to the correct teams in line with internal OLA/SLA.
- **Systems monitoring and basic triage** - Responding to alerts as part of our Event Management process and providing a basic triage of all Incidents and Service requests, attempting 1st time resolve for all inbound issues.
- **Process Control**:
- Be aware and responsive to all Group IT aligned processes, ensure service requests, issue and incident and dealt with in-line with the correct ITIL aligned processes set out by the Group IT Support Manager. For example,service requests inbound that require an RFC are fed correctly into the right process (Change Enablement). **Service desk administration** - Responsible for the maintenance and housekeeping of the service desk, keeping a close watch on the ticketqueues within
-
Service Desk Analyst
2 weeks ago
Birmingham, United Kingdom Lynx Recruitment Ltd Full timeLynx are working with a successful freight services organisation based in the Birmingham area who are on the lookout for a 2nd Line Service Desk Analyst to join their Service Desk team.As the Service Desk Analyst, you will be contributing to delivering remarkable customer service as part of the Service Desk team, acting as the point of contact in the...
-
Service Desk Analyst
1 month ago
Birmingham, United Kingdom Lynx Recruitment Ltd Full timeJob Description Lynx are working with a successful freight services organisation based in the Birmingham area who are on the lookout for a 2nd Line Service Desk Analyst to join their Service Desk team. As the Service Desk Analyst, you will be contributing to delivering remarkable customer service as part of the Service Desk team, acting as the point of...
-
IT Service Desk Analyst
5 days ago
Birmingham, United Kingdom Lynx Recruitment Ltd Full timeIT Service Desk Analyst required for a leading global Law firm company. As the IT Service Desk Analyst, you will be managing the internal IT systems as well as providing a managed services offering to a key client. This position offers great opportunities for progression and career development within a growing company. This position offers a hybrid...
-
Service Desk Analyst
2 days ago
Birmingham, United Kingdom Advantage Resourcing Full time**Service Desk Analyst** **Birmingham (Mailbox) / Full time** **6 month contract, inside IR35** Working for one of the largest providers of business software in the UK. Advantage Resourcing are seeking to hire 5 Service Desk Analysts on an initial 6 month contract basis based in Birmingham (Mailbox). This is a busy account whereby you will be...
-
Service Desk Analyst
5 days ago
Birmingham, United Kingdom Advantage Resourcing Full time**Service Desk Analyst** **Central Birmingham - 5 days onsite near New Street/Mailbox.** **6 month contract, inside IR35** Working for one of the largest providers of business software in the UK. Advantage Resourcing are recruiting or multiple Service Desk Analysts on an initial 6 month contract. These roles are based in central Birmingham on a busy...
-
IT Service Desk Analyst
1 week ago
Birmingham, United Kingdom Picture More Full time**IT Service Desk Analyst** **Law firm - Birmingham** **3 month contract paying £160 - £200 per day inside ir35** We are currently working with a top law firm based in Birmingham who are seeking an enthusiastic IT Service Desk Analyst. **Your responsibilities**: - 1st and 2nd line support - Office 365 - Windows 10 - Active Directory - Exchange -...
-
Service Desk Analyst
5 days ago
Birmingham, United Kingdom Ashdown Group Full timeIT Support / Service Desk Analyst - Insurance (Birmingham) - Please note this role is starting as a 6 month fixed term contract* Salary up to £36,000 plus benefits. Remote working available with the expectation you will be able to visit the office twice a week A global insurance in central Birmingham is looking for an experienced Service Desk Analyst /2nd...
-
IT Service Desk Analyst
6 days ago
Birmingham, United Kingdom Ashdown Group Full timeIT Service Desk Analyst - Global Insurance Business (Birmingham) Initial 6 month fixed term contract Salary up to £38,000 pro rata plus bonus, 25 days holiday and hybrid working (ideally visiting the office twice a week) A global insurance in Birmingham is looking for an experienced Service Desk Analyst /2nd Line Desktop Support Analyst. This is a...
-
Service Desk Analyst
4 days ago
Birmingham, United Kingdom Hays Specialist Recruitment Limited Full timeService Desk Analyst - Up to £30k Hays Technology is looking for a Service Desk Analyst to join a successful business across the UK based in the Birmingham area. What we are looking for: - Experience using ITIL Foundation - Previous experience in a Service Desk environment - Technical ability to speak with others and clients across the business - Excellent...
-
Service Desk Analyst
5 days ago
Birmingham, United Kingdom Venn Group Full time**Service Desk Analyst - Three month initial contract** **Location: Birmingham (Onsite)** **Hourly Rate: £12.55 (Holiday inclusive)** **Start Date: ASAP** **Role Overview**: We are looking for an experienced IT Service Centre Analyst who is customer focussed and able to provide extensive 1st and 2nd Level IT Support to join one of our reputable clients...
-
It Service Desk Analyst
4 weeks ago
Birmingham, United Kingdom In Technology Group Full timeRole: Service Desk AnalystLocation: South BirminghamSalary: £33,00Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service.As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual...
-
Technical Service Desk Analyst
2 weeks ago
Birmingham, Birmingham, United Kingdom Searchability Full timeService Desk Analyst: Our company is looking for a skilled Technical Service Desk Analyst to join our team in Birmingham. As a Service Desk Analyst, you will be responsible for providing 1st and 2nd line support, including logging incidents into our service desk system and managing tickets triaged from front-line support. Additionally, you will provide 3rd...
-
Service Desk Analyst
5 days ago
Birmingham, Birmingham, United Kingdom In Technology Group Full timeAre you a motivated and enthusiastic IT professional looking for a new challenge? Do you have a passion for delivering outstanding technical support? If so, we would love to hear from you!About the JobWe are currently seeking a Service Desk Analyst to join our team in Birmingham. With a competitive salary of £35,000 per year, this role offers an exciting...
-
Service Desk Analyst
1 week ago
Birmingham, United Kingdom Venn Group Full time**Role:Service Desk Analyst** **Type: Temporary** **Duration: 3 months initially** **Start date: ASAP** **Pay rate: £11.31/hr PAYE incl. Holiday OR £13.01/hr via an Umbrella company** **Location: Birmingham** **Duties**: - Provide 1st Line IT Support to non-technical staff at all levels as part of a Service Desk team - Undertake tasks assigned to...
-
Service Desk Analyst
7 days ago
Birmingham, United Kingdom Modis Full time**Service Desk Analyst** Modis are currently working in partnership with a market leading service provider to recruit a number of Service Desk Analysts to join their growing team. This is an exciting opportunity to join a leading business and provide support to multiple high profileclients. **The Role** As a Service Desk Analyst you will provide a range...
-
Lynx Recruitment Ltd | Service Desk Analyst
2 weeks ago
Birmingham, United Kingdom Lynx Recruitment Ltd Full timeJob DescriptionLynx are working with a successful freight services organisation based in the Birmingham area who are on the lookout for a 2nd Line Service Desk Analyst to join their Service Desk team.As the Service Desk Analyst, you will be contributing to delivering remarkable customer service as part of the Service Desk team, acting as the point of contact...
-
IT Service Desk Analyst
6 days ago
Birmingham, Birmingham, United Kingdom N Consulting Limited Full timeAre you a skilled IT professional looking for a new challenge? N Consulting Limited is recruiting for an IT Service Desk Analyst based in Birmingham, UK. This contract role requires at least 2-3 years of experience in handling calls/emails in an international help desk.The ideal candidate will have good understanding and hands-on experience of Incident...
-
IT Service Desk/helpdesk Analyst
1 week ago
Birmingham, United Kingdom Sanderson Full timeWe are currently looking for a Service Desk Analyst/Helpdesk Analyst to provide support to internal users on microsoft products such as windows and office. A background in customer service/call logging would be beneficial as would excellent communicationskills. The role is based on site and could also become permanent. Please forward your cv for further...
-
Service Desk Analyst
4 days ago
Birmingham, United Kingdom Advancing People Full time**Advancing People Multilingual is working on behalf of a large international retailer who, due to expansion, is looking to recruit a German speaking Service Desk Analyst, based in Birmingham.** The Service Desk Analyst will be responsible for ensuring that support, staffing and processes are maintained to a high level, and will work together with the...
-
Junior IT Service Desk Analyst
3 weeks ago
Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full timeAre you looking for a challenging and rewarding role in IT? Do you have a passion for delivering excellent customer service and resolving technical issues? If so, we invite you to apply for the position of Junior IT Service Desk Analyst at University Hospitals Birmingham NHS Foundation Trust.The successful candidate will have a strong understanding of basic...