Service Desk Analyst
1 week ago
**Role:Service Desk Analyst**
**Type: Temporary**
**Duration: 3 months initially**
**Start date: ASAP**
**Pay rate: £11.31/hr PAYE incl. Holiday OR £13.01/hr via an Umbrella company**
**Location: Birmingham**
**Duties**:
- Provide 1st Line IT Support to non-technical staff at all levels as part of a Service Desk team
- Undertake tasks assigned to the IT service desk
- Ensure users are kept up to date with issues raised
- Follow standard IT department procedures
- Diagnose and fix IT issues where possible, escalating when necessary and monitoring these until resolved
**Requirements**:
- Installation of approved software
- Troubleshoot hardware; laptops, PCs, standalone printers
- Resolves issues with network printers
- Ensure IT issues are resolved within applicable IT SLA tolerances
- User account management with Active Directory; creating accounts, adjusting permissions, resetting passwords
- Awareness of Cyber Security
- Experience with ticketing systems (Iavnti, LANDesk, etc.)
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