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IT Service Desk Administrator
2 months ago
We are seeking a highly skilled IT Service Desk Administrator to join our team at Microland. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients.
Key Responsibilities- Provide timely and effective technical support to clients via phone, email, and chat.
- Troubleshoot and resolve technical issues related to network protocols, operating systems, and database management.
- Collaborate with cross-functional teams to identify and resolve technical issues.
- Develop and maintain knowledge of new technologies and trends in the IT industry.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 2 years of experience in IT service desk or technical support role.
- Excellent communication and problem-solving skills.
- Knowledge of network fundamentals, operating systems, and database management.
- ITIL certification.
- Experience with monitoring tools such as BMC Patrol, Nagios, or Zenoss.
- Knowledge of virtualization and cloud computing.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.
