Service Desk Manager
3 weeks ago
Job Advert: Service Desk Manager – Azure, Microsoft, Servers, SQL Database
Location: Birmingham
Salary: Up to £58,000
ChapmanTate Associates are working in partnership with a well-established Managed Service Provider (MSP) to recruit a talented and dynamic Service Desk Manager. In this role, you will lead a team of 20-25 engineers across 1st, 2nd, and 3rd line support while also remaining hands-on with technical duties, particularly in Azure, Microsoft Servers, and SQL Databases.
Responsibilities include:
- Managing the day-to-day operations of the service desk team, ensuring efficient service delivery and meeting SLAs.
- Leading, mentoring, and developing a team of 1st to 3rd line engineers, ensuring they provide top-quality support and technical solutions.
- Hands-on technical support and management of cloud and on-premises infrastructure, particularly in Azure, Windows Server environments, and SQL Databases.
- Troubleshooting and resolving escalated issues from the team and clients.
- Overseeing the implementation of system updates, maintenance, and optimising performance across various IT systems.
- Collaborating with key clients to assess their needs and provide tailored technical solutions.
- Ensuring system security, backups, and disaster recovery processes are in place and operating effectively.
Key Requirements:
- Proven experience in a service desk management role, ideally in an MSP environment, with the ability to lead and motivate a large team of engineers.
- Hands-on technical expertise in Microsoft Azure, Windows Server environments, and SQL databases.
- Excellent communication and leadership skills, capable of guiding and developing a team across different technical levels.
- Ability to balance managerial responsibilities with hands-on technical duties, providing support where necessary.
- Experience with networking, IT infrastructure, and system integration.
- A customer-centric approach, with strong interpersonal skills to work effectively with clients and stakeholders.
What’s on Offer:
- Competitive salary up to £58,000.
- A leadership role in a growing and innovative MSP, with the chance to shape and develop the service desk function.
- Opportunities for career progression and ongoing professional development.
- A friendly, collaborative working environment that values teamwork and initiative.
If you are an experienced Service Desk Manager who thrives in a hands-on role and has a passion for leading technical teams, this is the perfect next step for you
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