Customer Care Associate

2 weeks ago

United Kingdom CoreLogic Full time

Sr Associate, Customer Care page is loaded Sr Associate, Customer Care
Apply locations Dallas, TX Rochester, NY time type Full time posted on Posted 7 Days Ago job requisition id REQ14051 At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; We know our people are our greatest asset. E mbark on a fulfilling journey of professional development within a dynamic and fast-paced production environment as a Customer Care Senior Associate. Your primary responsibilities will include effectively using multiple communication vehicles to connect with customers, which may include telephones, email, and chat. To excel in this role, showcasing an unwavering positive attitude and communicating with clarity and ease in every interaction will be essential to your success. We foster a learning culture that encourages personal and professional development, enabling you to thrive and reach your full potential.
Actively and accurately participates in new hire training support (i.e. chat, side by sides, etc.)
Identify customers’ needs, research client systems, utilize tools to interpret and analyze data 
Builds trust in customer relationships through solving issues quickly and efficiently and by providing extra value, when appropriate
Consistently meets or exceeds inquiry response times, some may be required by client contractual service levels
Meet personal/team production metrics and quality targets
bachelor’s degree preferred
~3+ years previous experience in a customer support role required
~ Tax/banking/mortgage/real estate Industry experience required
~ Strong written and verbal communication skills along with excellent customer service and active listening skills
~ Strong problem-solving, critical thinking and analytical skills while remaining flexible when adapting to change
~ Strong computer skills to retrieve, query, update systems using multiple screens simultaneously
~ Typing ability of 35wpm+
~ Demonstrated knowledge of and experience with Microsoft
~ Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range. 
CoreLogic's Diversity Commitment:
We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. EOE AA M/F/Veteran/Disability:
CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Please apply on our website for consideration.
Privacy Policy -
By providing your telephone number, you agree to receive automated (SMS) text messages at that number from CoreLogic regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. Looking for a Remote role?
we're also a team of the greatest thinkers, client-care representatives and talent from around the globe. CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. If you need reasonable accommodation to complete the on-line application, please contact Talent Acquisition at careers@corelogic.The specific accommodation you’re requesting to complete an employment application The position you are applying for (job title and/or job number)
Do you represent a third-party organization supporting individuals with disabilities? CoreLogic is aware of schemes involving fraudulent job postings on third-party employment search sites and/or individual(s) or entities claiming to be employees of CoreLogic. Those involved are offering fraudulent employment opportunities to applicants, often asking for sensitive personal and financial information. com" email accounts.
Our interviews will be conducted by recruiters and leaders via the phone, zoom/teams or in an in-person format.
CoreLogic will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.
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