Customer Care Coordinator

2 weeks ago

United Kingdom Legal & General Group Full time

The UK is facing a housing crisis, and not everyone has the means to enjoy the security and stability of owning their own home. Our aim at Legal & General Affordable Homes is to transform the affordable housing sector. We’re committed to investing in housing for all ages, social groups and tenures. We’re collaborating with developers, housing associations and public sector bodies across the country to drive investment into the UK’s affordable housing sector. Focusing primarily on the social, affordable rent, shared ownership markets, we’re striving to be the UK’s leading private affordable housing provider, known for excellent service and quality homes. We want to have a positive economic and social impact on the regions and communities in which we work.
Legal & General Affordable Homes is a subsidiary of Legal & General Capital, which focuses on growth opportunities and scale ups, and invests its long-term capital in sectors in need of investment and innovation.
We are looking for a Customer Care Coordinator to join our Affordable Homes department.
This role will consist of travelling 2-3 days a week to our East of England scheme sites which can include Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk to carry out home demonstrations and act as a liaison between residents and our organization, fostering positive relationships.
Providing assurance of service delivery for existing customers. This will be through reviewing key performance areas and on site inspections/visits to understand how services are being delivered
Assist In complaint management within your region. Take responsibility for relevant actions following complaint investigations and taking ownership of customer related issues
Work closely with LGAH’s Contract Management Team to address key customer focus areas of performance across our Management Provider network. This will include lettings, onboarding and existing customer performance measures
Have oversight of the snagging process for new build homes, attending final inspections and using a customer lens to ensure quality standards are met. This includes attesting to the standards of product quality
Work with the Customer Care Manager to periodically review the customer experience from analysing feedback and insight and then propose, test and deploy improvements to deliver enhanced customer experience, and design-out customer service failure
Evidence of a strong interest in customer experience and what matters to customers
Solid understanding of the importance of meeting customer expectations and approaches to service delivery which achieve great customer feedback
Working within the customer service industry, ideally housing, with an excellent understanding of the issues which matter most to customers
A pro-active and creative approach to relationship-building and problem solving.
A focus on the customer and how your areas of responsibility promote the L&G brand
Legal & General is a leading financial services organisation, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We’re one of the world's largest asset managers, homebuilders, pension providers and insurers.Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

  • Customer Care Coordinator

    2 weeks ago

    United Kingdom SalterGrange Full time

    Customer Care Coordinator - Residential Developer - Berkshire We are recruiting for an exciting opportunity for Customer Care / Service Coordinator to join a reputable developer at their office in Berkshire. and ensure every home buyer receives exceptional care post-purchase. In this unique customer-facing role, you'll be ensuring ever home-buyer...

  • Customer Care Coordinator

    5 days ago

    United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities...

  • Customer Care Coordinator

    2 weeks ago

    United Kingdom SalterGrange Full time

    Customer Care Coordinator - Residential Developer - Berkshire We are recruiting for an exciting opportunity for Customer Care / Service Coordinator to join a reputable developer at their office in Berkshire. and ensure every home buyer receives exceptional care post-purchase. In this unique customer-facing role, you'll be ensuring ever home-buyer...

  • Customer Care Coordinator/Manager

    4 weeks ago

    United Kingdom Pinnacle Recruitment Ltd Full time

    Customer Care Coordinator/Manager – Residential Developer – Surrey Home » Residential » Customer Care Coordinator/Manager – Residential Developer – Surrey Salary: £40k-£45k plus package Location: Surrey Region: Surrey My client who is a top residential developer located in Surrey covering sites across Surrey, Hampshire and Berkshire. A...

  • Care Coordinator for Yorkshire Branch

    4 weeks ago

    United Kingdom Eleanor nursing and social care Ltd Full time

    Eleanor Care is one of the leading healthcare groups in the UK, committed to providing high-quality care and support to our clients across different specialties, including home care and care homes. Our vision is to deliver exceptional care experiences and help our clients achieve their health and wellness goals. Responsible for the administration and...

  • Assistant Care Coordinator

    7 days ago

    United Kingdom Centromedsa Full time

    Mon- Fri 8am - 5pm some Saturdays The Care Coordinator I is responsible for providing care coordination services for clients in their The Care Coordinator I will assess clients with all care management needs and address any potential barriers to care, to ensure timely diagnosis and treatment. the supervisor, the Care Coordinator I will maintain a...

  • Customer Service Coordinator

    1 week ago

    United Kingdom BMS Performance Full time

    · Innovative global manufacturer with great product pipeline. · Diverse organisation. · Great culture and well-established global company. · Continually growing organisation. · Excellent company benefits. · FTC Mat Cover Role for 14 months · 25hrs per week THE COMPANY: A sister company as part of a global organisation. This organisation continues...

  • Customer Service Coordinator

    3 days ago

    United Kingdom Hewett Recruitment | BCorp™ Full time

    Customer Service Coordinator Customer Service Coordinator required to join of global manufacturing organisation in Hereford – 2-year FTC – hybrid working + generous benefits Great opportunity for a Customer Service Coordinator to join this close-knit customer services team (of less than 10) at the Hereford site of this global manufacturing...

  • Service Coordinator

    3 weeks ago

    United Kingdom Adult Social Care Full time

    Service Care Solutions are currently seeking a highly motivated and experienced Service Coordinator to join London Borough of Redbridge’s Children’s team. The successful candidate will be responsible for assisting the Head of Service and management team in providing a high-quality service to the community. Key Responsibilities Build and maintain good...

  • Activity Coordinator/driver

    6 days ago

    United Kingdom Jewish Care Full time

    This unique opportunity offers varied responsibilities making a real difference to the lives of older people in our community. You will be responsible for safely transporting our members from their home to our community centres in the morning and afternoon, assisting them on and off our buses, and welcoming them to our resources. Upon arrival as our...

  • Customer Service Coordinator

    2 weeks ago

    United Kingdom Agenda Life Sciences Full time

    We have a fantastic new role for a Customer Services Coordinator, your main focus is to provide exceptional customer service that exceeds both customer and company expectations. You will need to bring your strong skill set and enthusiasm to contribute to the role's evolution and the growth of the business. You'll have the exciting opportunity to build and...

  • Supervisor (Care Coordinator)

    2 weeks ago

    United Kingdom Advantage Healthcare Full time

    With a career as a Field Care Supervisor at Comfort Call, every day will be different to the next. The role of the Field Care Supervisor is to support the delivery of the highest quality care support services by carrying out a range of functions in the field, including the assessment and review of individual services and the practical supervision,...

  • Health Care Agency Manager

    7 days ago

    United Kingdom Onpoint Care Recruitment Ltd Full time

    Onpoint Care Recruitment is currently looking for an agency manager for our Head Office in Hastings. Onpoint Care Recruitment is a temporary healthcare recruitment agency, We are seeking an experienced manager who has knowledge in healthcare to join us. Responsibilities: Staff management. Rota coordination. Candidate screening and...

  • Customer Care Administrator

    3 days ago

    United Kingdom Vibe Recruit Full time

    Join to apply for the Customer Care Administrator role at Vibe Recruit 2 weeks ago Be among the first 25 applicants Join to apply for the Customer Care Administrator role at Vibe Recruit Save this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn profile, or create a new one. Your job seeking...

  • Care Coordinator

    3 weeks ago

    United Kingdom Springcaresupport Full time

    We are looking for an enthusiastic, hardworking individual who would like to be part of a growing organisation. A great opportunity for those who are heading into the world of employment. Coordinating care and providing essential support to the team. Please only apply if you want this position, interviews will be held in January 2023. Apply and Call us if...

  • Customer Care Manager

    3 weeks ago

    United Kingdom MAPAL Group Full time

    MAPAL Group is looking for an Edinburgh based Customer Care Manager. This role reports to Customer Care Team Lead. At MAPAL Group , you will find a fast-paced, agile, and multi-cultural work environment where we move quickly to meet the needs and surpass the expectations of the world’s largest hospitality providers. Our passion for customer...

  • Customer Care Manager

    3 weeks ago

    United Kingdom MAPAL Group Full time

    MAPAL Group is looking for an Edinburgh based Customer Care Manager. This role reports to Customer Care Team Lead. At MAPAL Group , you will find a fast-paced, agile, and multi-cultural work environment where we move quickly to meet the needs and surpass the expectations of the world’s largest hospitality providers. Our passion for customer...

  • Customer Care Manager

    7 days ago

    United Kingdom Aspire Recruitment Full time

    Customer Care Manager New builds £50k Temp to perm South Manchester Hybrid 08:30- 5pm but this can be flexible An exciting opportunity has arisen with a new build leader, the Customer Care Manager and the team are well known for their excellent customer support. The Customer Care Manager will lead the customer experience team and assist with pre...

  • Customer Care Manager

    3 weeks ago

    United Kingdom MAPAL Group Full time

    MAPAL Group is looking for an Edinburgh based Customer Care Manager. This role reports to Customer Care Team Lead. At MAPAL Group , you will find a fast-paced, agile, and multi-cultural work environment where we move quickly to meet the needs and surpass the expectations of the world’s largest hospitality providers. Our passion for customer...

  • Customer Care Manager

    3 weeks ago

    United Kingdom MAPAL Group Full time

    MAPAL Group is looking for an Edinburgh based Customer Care Manager. This role reports to Customer Care Team Lead. At MAPAL Group , you will find a fast-paced, agile, and multi-cultural work environment where we move quickly to meet the needs and surpass the expectations of the world’s largest hospitality providers. Our passion for customer...