Customer Service Associate

2 weeks ago


United Kingdom Marken Ltd. Full time

Title:

Customer Service Associate

Job Purpose:

To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues.

Main Duties and Responsibilities:

  • To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
  • Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
  • Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
  • Booking and processing booking requests within Marken’s internal database, generating and verifying shipping documentation where applicable.
  • Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
  • Working all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
  • Entering clinical trial sites into Marken’s internal database (where necessary).
  • Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
  • Preparing, verifying and distributing country specific project documentation.
  • Filing and archiving where required.
  • Attending customer meetings and teleconferences, when required.

Requirements:

  • Skilled in use of Microsoft Suite (Excel, Word and Outlook)
  • Knowledgeable with computers
  • Thorough understanding of Aviation/Airline networks
  • Excellent communication skills and ability to influence others
  • Excellent problem solving and prioritization skills essential
  • Flexibility in working hours required. Weekend coverage required in Customer Services in some cases

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.

Moving Our World Forward by Delivering What Matters.

IND123

  • #LI-AD1
#J-18808-Ljbffr

  • United Kingdom Schroders Full time

    Join Benchmark Capital as a Customer Services Associate Please note this role is a 12-month FTC Location: The Schroders Business Campus, Horsham, West Sussex Are you passionate about driving impact in the financial advisory sector and ensuring exceptional client outcomes? Benchmark Capital, a premier provider of regulatory, platform, and...


  • United Kingdom EOS IT Solutions Full time

    EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with...


  • United Kingdom Troon International Full time

    Rawls Couse at Texas Tech Lubbock, TX 79415, USA Description The Rawls Course at Texas Tech University is excited to announce the exceptional career opportunity of full-time Guest Services Associate.Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. Key Responsibilities of the Guest...


  • United Kingdom CBAT - Care Business Associate Training Full time

    Looking for a flexible, high-paid job that allows for virtual and face-to-face work across the UK? Here’s an opportunity to work for ‘The Most Innovative Training Provider in The UK’ as per our most recent award from SME – Northern Enterprise Awards. Care Business Associate Training (CBAT) are currently recruiting for passionate, adaptable...

  • Trainer Social Care

    3 weeks ago


    United Kingdom CBAT - Care Business Associate Training Full time

    Looking for a flexible, high-paid job that allows for virtual and face-to-face work across the UK? Here’s an opportunity to work for ‘The Most Innovative Training Provider in The UK’ as per our most recent award from SME – Northern Enterprise Awards. Care Business Associate Training (CBAT) are currently recruiting for passionate, adaptable...

  • Healthcare Trainer

    3 weeks ago


    United Kingdom CBAT - Care Business Associate Training Full time

    Looking for a flexible, high-paid job that allows for virtual and face-to-face work across the UK? Here’s an opportunity to work for ‘The Most Innovative Training Provider in The UK’ as per our most recent award from SME - Northern Enterprise Awards. Care Business Associate Training (CBAT) are currently recruiting for passionate, adaptable Associate...


  • United Kingdom KORE Software Full time

    KORE Software is the leading intelligence platform in the sports and entertainment market, delivering performance-driven software, data, and consulting services to our clients. We’re looking for an organised, energetic, and driven teammate to join our growing team in EMEA as a Customer Success Associate. In this full-time position, you will work closely...


  • United Kingdom Robert Bosch Group Full time

    Passenger cars and light commercial vehicles will continue to play a central role in mobility of the future. Bosch is driving progress in this segment with innovative ideas and advanced technology for greater safety, efficiency, sustainability, and driving pleasure. We welcome applications from a range of candidates to encourage a culture of diversity and...


  • United Kingdom Vsrconsultants Full time

    The Associate: Service Technician will be responsible for performing preventive maintenance and repairs on numerous types of vehicles. Additional responsibilities include (but are not limited to): Assist senior mechanics on jobs as needed. Maintain shop and company safety standards. Job Requirements: Fluent in English & must communicate well, verbal...


  • United Kingdom CoreLogic Full time

    Sr Associate, Customer Care page is loaded Sr Associate, Customer Care Apply locations Dallas, TX Rochester, NY time type Full time posted on Posted 7 Days Ago job requisition id REQ14051 At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property...


  • United Kingdom Buckden Partners Full time

    We're currently seeking a Client Services Associate to join the Corporate & Investment Banking division of a global banking group. In this role, you'll support some of the world's most intricate corporate and institutional clients, offering tailored services and wholesale products to meet their unique needs. Client Services oversees the...

  • Client Services Associate

    Found in: Jooble UK C2 - 2 weeks ago


    United Kingdom Buckden Partners Full time

    We're currently seeking a Client Services Associate to join the Corporate & Investment Banking division of a global banking group. In this role, you'll support some of the world's most intricate corporate and institutional clients, offering tailored services and wholesale products to meet their unique needs. Client Services oversees the...


  • United Kingdom Circle Health Group Limited Full time

    Business Services Associate page is loaded Business Services Associate Apply locations Circle Business Services - Cheadle time type Full time posted on Posted 4 Days Ago job requisition id JR101825 Business Service Associate Circle Business Services - Cheadle 37.5 Hours & Permanent £23,400.00 + benefits Circle Health Group are proud to be recognised...


  • United Kingdom Elevation Recruitment Group Full time

    Elevation Recruitment Group are delighted to be recruiting for a growing business in Doncaster for a Customer Services Manager on a permanent basis. 40 hour week - flexible start / finish time ~ Office Based- Doncaster ~25 days holiday + bank hols ~ In this role you will play a pivotal role supporting the customer, ensuring they have an excellent service....

  • Customer Service Manager

    Found in: Jooble UK C2 - 3 weeks ago


    United Kingdom Elevation Recruitment Group Full time

    Elevation Recruitment Group are delighted to be recruiting for a growing business in Doncaster for a Customer Services Manager on a permanent basis. 40 hour week - flexible start / finish time ~ Office Based- Doncaster ~25 days holiday + bank hols ~ In this role you will play a pivotal role supporting the customer, ensuring they have an excellent service....


  • United Kingdom Morgan Sindall Property Services Full time

    Fixed Term for 6 Months (Maternity Cover), Full Time - 40 hours per week We have an exciting opportunity for a Customer Service Advisor to join us at our hub in Leeds. About the Roles As a Customer Service Advisor joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers and supervisors...


  • United Kingdom HSBC Full time

    HSBC Mortgages are currently looking for people with a passion for helping customers to join our friendly team and play a key role in having the right conversations to fully understand customer needs. It's all about taking personal ownership for each customer interaction, understanding their unique situations and reacting with efficiency, fairness and...


  • United Kingdom Capital Placement Full time

    Below are opportunities that are currently open to you, you can view the opportunities, create an account and apply for the opportunities. Global Partnership Associate Location Remote Application Close 19-12-2024 Duration Customer Experience Associate Location Remote Application Close 19-01-2024 Duration Full-time Create Your Own Role...

  • Associate Seller

    2 weeks ago


    United Kingdom Aspinal of London Full time

    Luxury fashion lifestyle brand, Aspinal of London, are hiring for Sales Associates for our Stores and Concessions in London. At Aspinal, we do things differently. We believe in creating the most amazing experiences for both our customers as well as our team members. We are looking for passionate and determined people to join us as valued team members. ...

  • Sales Associate

    2 weeks ago


    United Kingdom Aspinal of London Full time

    Luxury fashion lifestyle brand, Aspinal of London, are hiring for Sales Associates for our Stores and Concessions in London. At Aspinal, we do things differently. We believe in creating the most amazing experiences for both our customers as well as our team members. We are looking for passionate and determined people to join us as valued team members. ...