Customer Care Representative

2 weeks ago


United Kingdom Stella SA Full time

Mission

The UK Customer Care Representative will provide exceptional customer service and support to UK and Ireland based customers, treating customer inquiries, issues, and complaints in a timely and effective manner.
She/he is committed to ensuring that customers are satisfied with the products and services offered by Stanley/Stella, and to building strong, long-lasting relationships with customers.

Main responsibilities
  • Follow process from order to cash for your customer to ensure excellent service delivery and follow-up
  • Be the single point of contact for customer inquiries for UK and Ireland, prevent problems efficiently and communicate proactively in order to exceed customer expectations and deliver a premium customer care experience
  • Answer calls professionally to provide information & advice about logistics, products, commercial policy, terms and conditions for existing customers
  • Manage and resolve complaints quickly from A to Z, in collaboration with several departments to improve customers’ experience
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Your profile
  • A minimum of 2 years working experience in a similar position (experience in the textile industry is an asset)
  • Fluent in English. Any other language is a plus.
  • Excellent communication skills - verbal and written
  • Proficient in Microsoft Office, as well as ERP/CRM
  • Excellent interpersonal skills to deal with customers and collaborate with other department such as Sales, Finance and Logistics
  • Customer-oriented
  • Team player
  • Commitment to sustainability and environmental challenges
About Us #J-18808-Ljbffr

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