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Renewals Coordinator

3 months ago

Reading, United Kingdom DiSRUPT Recruitment Agency | B Corp Full time

Renewals Coordinator - Reading

Are you ready to embark on an exciting journey in the world of lettings? Do you thrive on being a detail-oriented and proactive individual with a passion for customer service and property management? If so, we want you to be a part of our team

About the Role: As a Renewals Coordinator you will be an integral part of the team, responsible for managing lease renewals and ensuring the continuity of residents’ tenancies. You will play a crucial role in maintaining high occupancy rates and maximising resident satisfaction by facilitating a smooth and efficient renewal processes.

This role is full time, based at our lovely offices just opposite Reading train station.

Key Duties Include:

  1. Proactively engage with tenants nearing the end of their lease agreements to discuss renewal options and negotiate terms
  2. Prepare and send lease renewal notices in accordance with company policies and legal requirements
  3. Liaise with the tenants and property management team to address any concerns or requests related to lease renewals
  4. Update and maintain accurate records of lease renewal agreements and mid-tenancy rent reviews
  5. Monitor rental market trends, feedback from the lettings team and advise management on pricing strategies and lease terms
  6. Provide exceptional customer service to residents, addressing inquiries and resolving issues in a timely and professional manner
  7. Stay informed about relevant legislation and industry best practices related to lease renewals and tenant rights

What We're Looking For:

  1. Previous experience in lettings, property management, or customer service roles preferred
  2. Strong communication and negotiation skills, with the ability to build rapport and handle difficult conversations diplomatically
  3. Excellent organisational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively
  4. Proficiency in Microsoft Office suite and CRM software
  5. Knowledge of landlord-tenant laws and regulations, particularly related to lease agreements and renewals
  6. Ability to work independently and collaboratively within a team environment
  7. Proactive and solution-oriented mindset, with a commitment to delivering exceptional service to residents
  8. Flexibility to adapt to changing priorities and work under tight deadlines
  9. A strict adherence to confidentiality regarding all forms of information and data.
  10. Ambition to grow within a rapidly scaling company, with plenty of room for career advancement.

What We’ll Offer:

  • Sociable Reading Office: Based just opposite Reading station, our office is buzzing with energy and conveniently located for your commute.
  • Summer Social Events: Join us for exciting summer social events to unwind and connect with your colleagues.
  • Deliveroo Wednesdays: Enjoy delicious treats with Deliveroo Wednesdays, our mid-week pick-me-up tradition.

If you're ready to join a fun, professional, and inclusive team where your talents are valued and opportunities for growth abound, then we want to hear from you