Customer Experience

5 months ago

Reading, United Kingdom Enghouse Full time

Enghouse Interactive _is looking to hire a **Customer Experience & Renewals Specialist** to join our dynamic Team This is a contract role covering maternity leave (9 months)

**_
What you will be doing:_**
- Customer Advocacy: Understand and champion the voice of our customers, integrating feedback to shape our services and products.
- Renewal Management: Coordinate renewals seamlessly, addressing concerns with genuine concern, ensuring our loyal customers are always at the forefront.
- Cross-Functional Collaboration: Engage closely with diverse teams, ensuring harmonious and consistent experiences across the spectrum.

**_ Requirements:_**
- Proven experience in customer experience, renewals, or a closely related field.
- Exceptional communication skills, adept at forming and maintaining relationships.
- A sharp analytical mind, skilled at distilling complex customer data into actionable strategies.
- Proactivity and foresight in addressing and anticipating potential customer challenges.
- Commercially aware to provide the best service to our customers
- Excel in a fast-paced environment
- We see it as an advantage if you..._
- Have experience working with channel partnership
- Have a track record of identifying upselling and cross-selling opportunities
- Proficient and comfortable with MS Excel

**_ What We Offer:_**
- A critical role where the customer is central to all we do.
- Opportunities for professional development, training, and growth.
- A diverse and inclusive work environment, where every voice is heard, every idea valued, and every contribution celebrated.

If you’re passionate about leaving a mark, ensuring each customer’s journey with us is nothing short of exceptional, we’d be thrilled to chat.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Enghouse is an equal-opportunity employer. All applicants will be considered for employment without discrimination and accommodation will be provided during the hiring process upon request

LI-EI

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