Customer Experience

7 months ago

Reading, United Kingdom Enghouse Full time

**_Enghouse Interactive _**is looking to hire a **Customer Experience & Renewals Specialist** to join our dynamic Team

**_
What you will be doing:_**
- ** Customer Advocacy**: Understand and champion the voice of our customers, integrating feedback to shape our services and products.
- **Renewal Management**: Coordinate renewals seamlessly, addressing concerns with genuine concern, ensuring our loyal customers are always at the forefront.
- **Cross-Functional Collaboration**: Engage closely with diverse teams, ensuring harmonious and consistent experiences across the spectrum.

**_ Requirements:_**
- Proven experience in customer experience, renewals, or a closely related field.
- Exceptional communication skills, adept at forming and maintaining relationships.
- A sharp analytical mind, skilled at distilling complex customer data into actionable strategies.
- Proactivity and foresight in addressing and anticipating potential customer challenges.
- Commercially aware to provide the best service to our customers
- Excel in a fast-paced environment

**_ We see it as an advantage if you..._**
- Have experience working with channel partnership
- Have a track record of identifying upselling and cross-selling opportunities
- Proficient and comfortable with MS Excel

**_ What We Offer:_**
- A critical role where the customer is central to all we do.
- Opportunities for professional development, training, and growth.
- A diverse and inclusive work environment, where every voice is heard, every idea valued, and every contribution celebrated.

If you’re passionate about leaving a mark, ensuring each customer’s journey with us is nothing short of exceptional, we’d be thrilled to chat.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Enghouse is an equal-opportunity employer. All applicants will be considered for employment without discrimination and accommodation will be provided during the hiring process upon request

LI-EI

LI-Remote

  • Customer Experience Manager

    4 weeks ago

    Reading, Reading, United Kingdom Sainsbury's Supermarkets Ltd Full time

    Customer Experience ManagerAre you passionate about delivering exceptional customer experiences? Do you have a talent for leading and motivating teams? We're looking for a Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd.About the RoleAs a Customer Experience Manager, you will be responsible for leading a team of customer-facing...

  • Customer Experience Manager

    4 weeks ago

    Reading, Reading, United Kingdom Sainsbury's Supermarkets Ltd Full time

    Customer Experience ManagerAre you passionate about delivering exceptional customer experiences? Do you have a talent for leading and motivating teams? We're looking for a Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd.About the RoleAs a Customer Experience Manager, you will be responsible for leading a team of customer-facing...

  • Customer Experience Manager

    4 weeks ago

    Reading, Reading, United Kingdom Sainsbury's Full time

    About the RoleWe're seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our in-store management team, you'll be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesLead and manage a medium to large in-store team, ensuring seamless...

  • Customer Experience Manager

    4 weeks ago

    Reading, Reading, United Kingdom Sainsbury's Full time

    About the RoleWe're seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our in-store management team, you'll be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesLead and manage a medium to large in-store team, ensuring seamless...

  • Customer Experience Manager

    4 weeks ago

    Reading, Reading, United Kingdom Sainsbury's Supermarkets Ltd Full time

    Customer Experience ManagerJoin Sainsbury's Supermarkets Ltd as a Customer Experience Manager and take on a well-balanced management role with clear accountability. As a leader, you'll be responsible for delighting and inspiring customers, ensuring a seamless shopping experience from car park to checkout.Key Responsibilities:Operational in-store management,...

  • Customer Experience Specialist

    5 months ago

    Reading, United Kingdom MBA Group Full time

    Our Client, a leading car dealership group are currently looking for a **Customer Experience Specialist** to join their business based out of their **_** Dealership. This is a fantastic opportunity for an experienced customer service professional to make their first move into a premium automotive dealer group. Key responsibilities of a **Customer...

  • Customer Experience Specialist

    5 months ago

    Reading, United Kingdom MBA Group Full time

    Our Client, a leading car dealership group are currently looking for a **Customer Experience Specialist** to join their business based out of their **Lexus Reading** Dealership. This is a fantastic opportunity for an experienced customer service professional to make their first move into a premium automotive dealer group. Key responsibilities of a...

  • Customer Experience Specialist

    5 months ago

    Reading, United Kingdom MB Group Full time

    Our Client, a leading car dealership group are currently looking for a **Customer Experience Specialist** to join their business based out of their Toyota Reading Dealership. This is a fantastic opportunity for an experienced customer service professional to make their first move into a premium automotive dealer group. Key responsibilities of a **Customer...

  • Customer Experience Specialist

    5 months ago

    Reading, United Kingdom MB Group Full time

    Our Client, a leading car dealership group are currently looking for a **Customer Experience Specialist** to join their business based out of their Toyota Enfield Dealership. This is a fantastic opportunity for an experienced customer service professional to make their first move into a premium automotive dealer group. Key responsibilities of a **Customer...

  • Customer Experience Manager

    1 month ago

    Reading, Reading, United Kingdom Sainsbury's Full time

    About the RoleWe're seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our in-store management team, you'll be responsible for delivering exceptional customer experiences across our stores.Key ResponsibilitiesLead and manage a medium to large in-store team, ensuring seamless operational...

  • Customer Experience Manager

    3 weeks ago

    Reading, Reading, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a Customer Experience Manager, you will be responsible for leading a team of customer-facing staff to deliver exceptional customer service and drive sales growth.Key Responsibilities:Lead a team of customer-facing staff to deliver...

  • Customer Experience Manager

    2 weeks ago

    Reading, Reading, United Kingdom Sainsbury's Full time

    About the RoleAs a Customer Experience Manager at Sainsbury's, you will be responsible for delivering exceptional customer service and leading a team of colleagues to achieve this goal. You will work closely with the Lead Customer Experience Manager to develop and implement strategies to improve customer satisfaction and retail outcomes.Key...

  • Customer Experience Manager

    3 weeks ago

    Reading, Reading, United Kingdom Sainsbury's Full time

    About the RoleWe're looking for a talented Customer Experience Manager to join our team at Sainsbury's. As a key member of our in-store management team, you'll be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesLead a medium to large in-store team, assigning tasks and...

  • Customer Experience Manager

    4 weeks ago

    Reading, Reading, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences across our stores, driving sales growth, and developing a high-performing team.Key ResponsibilitiesLead and manage a team...

  • Customer Experience Manager

    4 weeks ago

    Reading, Reading, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences across our stores, driving sales growth, and developing a high-performing team.Key ResponsibilitiesLead and manage a team...

  • Customer Experience Specialist

    3 weeks ago

    Reading, Reading, United Kingdom RAC Full time

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at RAC. As a key member of our Customer Interaction Centre, you will be responsible for delivering exceptional customer experiences, ensuring that every interaction is tailored to meet the individual needs of our customers.With a strong focus on customer...

  • Customer Experience Specialist

    2 weeks ago

    Reading, Reading, United Kingdom Lexus Full time

    Lexus is seeking a Customer Consultant to join its team based out of the Lexus Reading dealership. As a Customer Consultant, you will be responsible for managing the customer's sales process from start to finish, delivering an exceptional customer experience and meeting sales targets.Key Responsibilities:Talk and listen to customers to build rapport and...

  • Customer Experience Lead

    2 weeks ago

    Reading, Reading, United Kingdom Select Car Leasing Full time

    Customer Experience Strategy LeadershipYou will oversee and enhance the customer experience strategy across all touchpoints within the organization. This role requires collaboration with other departments to align customer experience initiatives with overall business objectives.Key responsibilities include:Reducing complaintsSupervising, mentoring, and...

  • Customer Experience Manager

    3 weeks ago

    Reading, Reading, United Kingdom Sainsbury's Full time

    About the Role:We're seeking a talented Customer Experience Manager to join our team at Sainsbury's. As a key member of our in-store management team, you'll be responsible for delivering exceptional customer experiences across our stores.Key Responsibilities:Lead a medium to large in-store team, assigning tasks and planning breaks to ensure seamless...

  • Customer Experience Ambassador

    3 weeks ago

    Reading, Reading, United Kingdom RedCat Pubs Full time

    About the Role:We are seeking a highly motivated and enthusiastic Customer Experience Ambassador to join our team at RedCat Pubs. As a Customer Experience Ambassador, you will be responsible for delivering exceptional customer service and ensuring that every guest has an unforgettable experience.Key Responsibilities:Provide outstanding customer service and...