Wholesale Account Executive

2 months ago

London, United Kingdom Liforme Full time

LIFORME

Life is short, make it count. Liforme is a company with boundless ambition, and we fundamentally believe that we can change the World significantly through our business. We are proud to be B Corp Certified.

We are a dynamic, fast growing (2019 Sunday Times Fast Track 100), privately owned and digitally native company in the Yoga & Wellness Sector with sales in over 185 countries Worldwide, and with many exciting things in the pipeline. We are a scale up business that still operates in many ways like a start up, and this energetic and flexible approach is at the core of how we operate.

We reinvented the Yoga mat back in 2008 and have since grown to become a leading brand in the Yoga and wellness industry, loved and trusted for our ground-breaking innovations and our commitment to environmental sustainability and using our business to promote social justice in the World. We have a market-leading customer service record and average 4.9* product and service reviews globally – we do not like to do things by halves

Our mission is to support and encourage the practice of Yoga and physical and mental wellbeing with our original, ground-breaking and truly useful products; to bring the values of Yoga to the Yoga business and beyond; and to unite a global community of people around our common goal to 'Live For More' through the products we produce and sell, how we run our business and how we Give Back to the World through it.

Headquartered in central London and now working in a hybrid remote + office structure (currently Weds/Thurs at our office in the heart of Camden Town), we are continuing to grow and strengthen our team with the addition of further like-minded, bright and ambitious people.

Job Purpose

As our new Wholesale Account Executive your role will be to support the Wholesale Manager with the day-to-day management of our growing wholesale channel.

You will be responsible for delivering exceptional customer service to our wholesale accounts, helping us to develop our relationships with wholesale partners worldwide. Working directly with our varied account base, from independent yoga studios to large retailers, luxury hotels and beyond, your personable and engaging account management approach will contribute towards our wholesale channel’s continued growth.

In addition, you will also help maintain an efficient operational flow for our wholesale customers, working closely with our Operations Team and external logistics partners to offer the best possible service.

We are looking for a bright, enthusiastic, and commercially aware individual who can help this important part of our business grow, through their ability to connect with customers, colleagues and external partners.


Key Responsibilities

  • Support the day-to-day operation of the wholesale channel by providing exceptional customer service in a positive and personable manner.
  • Maintain a smooth operational flow and first-class wholesale customer experience by assisting with incoming customer enquiries and requests efficiently.
  • Develop and deepen our wholesale relationships by going above and beyond customer expectations, and once comfortable in your role, through timely proactive check-ins and catch-up calls.
  • Carry out key aspects of the CRM process flow – processing new leads, on-boarding new accounts, and reactivating dormant accounts.
  • Update and improve customer assets and documents, such as our wholesale lookbook and price lists.
  • Proactively help our internal Operations Team to ensure wholesale orders are processed efficiently.
  • Support the Wholesale Manager with new and existing sales and marketing initiatives, including through research and reporting as required.
  • Supporting with other ad hoc tasks and administrative duties as required, within the Wholesale Team and the wider company as necessary.

--- What you’ll have ---

Essential:

  • Outstanding customer service skills, with a genuine desire to go above and beyond.
  • Excellent writing and communication skills with a positive and friendly disposition.
  • Culturally sensitive and comfortable communicating with internal and external contacts worldwide.
  • Proactive approach to issues and difficult scenarios, ready to take the lead where appropriate.
  • Good commercial instincts, with the ability to see how today may impact a relationship longer-term.
  • Ability to work autonomously within an agreed remit to manage workloads and turnaround of work.
  • An ability to think strategically and see the wider context and deeper significance of daily tasks.

Advantageous:

  • Experience of working within a wholesale, B2B or relationship management position.
  • Experience in a customer service focused role.
  • An interest in fitness, wellness and/or Yoga.
  • Experience working in the health and fitness and/or yoga industry.
  • Experience working in a start-up or fast-growing scale-up business.

---What you’ll bring ---

  • Proactive, dynamic and energetic, with a willingness to be hands on and get involved.
  • Exceptional communication skills, particularly in written expression.
  • Highly personable and able to fit in with our hard-working team.
  • A self-motivated approach with the desire to thrive in a fast-paced entrepreneurial environment.
  • Honesty, integrity, a ‘can do’ approach and a ‘no task too big, or small’ mentality.
  • As the responsibilities of this role are varied, you must be a great all-rounder with the ability to manage multiple lines of work simultaneously.

--- What we’ll bring ---

Key perks:

  • Competitive salary
  • Hybrid and flexible working structure – remote and office based.
  • Architect-designed office space in Camden Town, Central London.
  • Private Health Insurance.
  • Good holiday allowance.
  • Pension contribution.
  • Monthly fitness/wellness/gym allowance.
  • An exciting calendar of team social gatherings and events.
  • Probably the best people you’ve ever met.
  • And more…

We know that diversity in experiences, backgrounds and identities can expand horizons. We’re committed to being an equal opportunities employer – and that starts with our recruitment process. We are simply united by a set of common values and goals: do exceptional work, support and encourage the practice of Yoga, challenge the norm, make the world a better place, treat people right, have a positive impact, give back, and have fun.

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