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Commercial Debt SME Assistant
3 months ago
About The Role
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Working within Ecotricity’s commercial operation, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes.
We have the challenging task of balancing the needs of our customers with our needs as a business, all within a regulatory framework shaped by quality, compliance and a drive for exceptional customer service.
Within this role you will be dealing with all levels of debtors and types of businesses to collect payment of overdue balances or negotiate payment arrangements to settle the balance. This will involve working with the other Business Services teams to deal with complex queries that arise to come to an effective resolution on debtor accounts.
You will be working within a fast paced and friendly team to help tackle a large workload and maintain the balance between outbound collection activity and responding to inbound customer contact.
What will you do?
• Resolve queries from internal and external customers and 3rd parties within specified timescales through multiple communication channels
• Identify, investigate and assist with complex queries
• Negotiate and develop payment solutions for our customer’s within regulatory guidelines.
• Arrange the disconnection of gas and electricity supplies or the installation of prepayment meters.
• Identify high risk accounts and bad debt, and prioritise work accordingly
About You
• Excellent phone manner
• Ability to negotiate
• Work and build rapport with third parties, including collections agencies and customers
• Excellent attention to detail and investigative skills
• High level of numeracy, accuracy and problem solving ability
• Excellent listening skills, and verbal & written communication skills
• Ability to organise workload and multiple priorities
• Good computer literacy with experience of Microsoft Office
• Experience of using multiple IT systems simultaneously
About Us
What's in it for you...
Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including shops, gym, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025
Flexibility statement
The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.
Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.
We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.
We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.
