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Customer Technical Support Engineer

3 months ago

Hebden Bridge, United Kingdom Langham Recruitment Full time

Technical Customer Support Engineer | Audio / Broadcast Technology | West Yorkshire | HYBRID | up to £35k DOE


Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

Experience and knowledge of audio Mixing is essential for this role

Due to continued growth and success, our client is looking to take on an experienced Technical Customer Support Engineer, to support the use of their cutting-edge audio broadcast mixing equipment, used by some of the world's most high-profile events and institutions, such as the BBC, World Cup, Glastonbury, Super Bowl.

As a Customer Support Engineer, you will need at least 3 years of industry experience, assisting customers, in either technical support or 1st line and knowledge of mixing consoles.

In return, you'll have the opportunity to build a career and gain valuable experience working with top-tier organisations, and once established, you can travel to exciting destinations like Japan, Australia, the Middle East, and South America.

Requirements:

  • 3 years plus experience in 1st or 2nd line or technical customer support
  • Experience and knowledge of audio Mixing experience is essential
  • Customer-oriented mindset with a focus on providing solutions.
  • Strong knowledge of networking protocols such as IP, TCP, UDP, RTP, and RTSP.
  • Proficiency in LAN configuration and experience with Switches/Routers (VLAN, ACL, etc.).
  • Possession of a professional IT networking qualification (CCNA/CCNP or equivalent).
  • Excellent computer literacy and ability to navigate various software tools.

What You'll Get:

  • Salary- up to £35,000 DOE
  • Health insurance coverage.
  • Participation in the cycle-to-work scheme.
  • Annual rail season ticket.
  • Access to gym membership.

Langham Recruitment Ltd is handling this Customer Support Engineer vacancy. They are an employment agency registered in England and Wales (reg 11525223).

Keywords: Networking, CCNA/CCNP, IP, TCP, UDP, RTP, RTSP, LAN, VLAN, ACL, Audio, IPsec