Customer Support Advisor

7 months ago


Hebden Bridge, United Kingdom The Curve Group Full time

**Job Title**:Customer Support Advisor

**Location**:Mytholmroyd, Hebden Bridge

**Salary**:£22,000 per annum

**Who you’ll be working for**

Our client is the UK’s Largest Garage Equipment Workshop Service & Spares Provider and is part of a European group that's active in multiple industries including manufacturing, distribution, and service within the automotive aftermarket.

**Job Purpose**

**Main Responsibilities**
- For all enquiries, accurately log the customer details and the nature of the enquiry and / or equipment type, make, model, serial number and problem description where applicable.
- For equipment enquiries pass details to relevant persons for further action
- For service enquires confirm the engineer attendance / resolution in accordance with customer service level agreements
- Courtesy follow up calls to ensure customer expectations are always being delivered, including regular customer updates regarding outstanding tasks.
- Record customer complaints in line with the company procedures and / or resolve and close customer complaints applicable to your actions.
- Other ad-hoc tasks necessary to support the business.

**Typical Skills & Experience**
- Customer service call centre or administrative experience
- Customer focus attitude, with a polite and professional manner
- Strong attention to detail and accuracy
- Excellent levels of communication at all levels
- Works well in a team environment
- IT literacy
- 5 GCSE’s including English and Mathematics

**Benefits**
- Pension Plan
- Life Assurance
- Employee Assistance Programme - Family cover
- 25 days holiday (26 after 5 years) plus bank holidays

**Salary**: £22,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday

Work Location: One location


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