Customer Service Advisor

7 months ago


Hebden Bridge, United Kingdom GEMCO Equipment Ltd Full time

**Purpose of Rule**:
**Key Responsibilities**:

- For all enquiries, accurately log the customer details and the nature of the enquiry and / or equipment type, make, model, serial number and problem description where applicable.
- For equipment enquiries pass details to relevant persons for further action
- For service enquires confirm the engineer attendance / resolution in accordance with customer service level agreements
- Courtesy follow up calls to ensure customer expectations are always being delivered, including regular customer updates regarding outstanding tasks
- Chase up on all outstanding quotations for both new equipment and service breakdown calls to support the needs of our customers, closing down after 60 working days if not accepted
- Record customer complaints in line with the company procedures and / or resolve and close customer complaints applicable to your actions
- Other ad-hoc tasks necessary to support the business

**Key Performance Indicators**:

- Sales conversion rates

**Job Types**: Full-time, Permanent

**Salary**: £13,731.98-£23,396.46 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hebden Bridge: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Over 1 year experience dealing with high volume of inbound calls?

Work Location: In person

Reference ID: CSA



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