Contracts Service Advisor

5 days ago

Hebden Bridge, United Kingdom GEMCO Equipment Ltd Full time

Purpose of Rule: To maintain and manage service contracts for all customers from one item of equipment at a site up to multi-national key account customers, providing excellent customer service and administration.

Key Responsibilities:Review, amend and renew service contracts including purchase order management where applicableSystem data records administrationPrepare new service contracts and / or quotationsPromote additional value-added services providing by the company to build customer contract databaseProvide support for service contract preparation involving quotations, tenders, correspondence and communication for both existing and new customersProvide internal key customer account support where applicableMaintain warranty dates periodically following sale of new equipment, including extended warranty processResolve and close customer complaints applicable to your actionsCross functional team working to deliver engineering excellence and high customer satisfactionOther ad-hoc tasks necessary to support the business Key Performance Indicators:Service contract database valuationService contract lead generation, renewals and conversation rates Reports To:Key Accounts Manager

Qualifications & Requirements:

- Good working knowledge and experience of customer contracts database managementCustomer focus attitude, with a polite and professional mannerStrong attention to detail and accuracyExcellent levels of communication at all levelsFinancial awarenessWorks well in a team environmentIT literacy5 GCSE’s including English and Mathematics

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- service advisor: 1 year (required)

Work Location: In person

Reference ID: Service contract advisor

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