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Service Contracts Advisor

4 months ago

Hebden Bridge, United Kingdom The Curve Group Full time

Service Contracts Advisor

Salary up to £24K

Full-time

Hours: Mon-Fri 8.30am-5pm (some overtime paid at time-and-a-half)

On-site (near Hebden Bridge)


Our client is the UK market leader for supply, delivery, installation, training, calibration and maintenance of garage equipment, committed to providing top-quality garage equipment products and services to car and commercial vehicle workshops and dealerships throughout the UK.

They are looking for a data-driven person (Excel is a must) with excellent people skills.


Purpose of Role:

To maintain and manage service contracts for all customers from one item of

equipment at a site up to multi-national key account customers, providing excellent

customer service and administration.


Key Responsibilities:

· Review, amend and renew service contracts including purchase orders

· System data records administration

· Prepare new service contracts and/or quotations

· Promote additional value-added services provided by the company to build customer contract database

· Provide support for service contract preparation involving quotations, tenders, correspondence and communication for both existing and new customers

· Provide internal key customer account support where applicable

· Maintain warranty dates periodically following the sale of new equipment, including the extended warranty process

· Resolve and close customer complaints applicable to your actions


Key Performance Indicators:

· Service contract database valuation

· Service contract lead generation, renewals and conversation rates


Qualifications & Requirements:

· Good working knowledge and experience of customer contracts database management

· Customer focus attitude, with a polite and professional manner

· Strong attention to detail and accuracy

· Excellent levels of communication at all levels

· Financial awareness

· Works well in a team environment

· IT literacy

· 5 GCSE’s including English and Mathematics