Customer Service Advisor

3 weeks ago

Bamber Bridge, United Kingdom Deluxe Recruitment Ltd Full time
Customer Service Advisor
Bamber Bridge
£25,000
We are representing a transport and distribution company covering the UK and International. Due to continued expansion, they require a customer service advisor to work within the warehouse administration department. This position is based in its busy and lively environment. The hours for this position are a rotating Shift Pattern - (Apply online only), (Apply online only) and (Apply online only).
Job specification:
• Working mainly on our in-house Traffic Management System and our Network Partners Systems following through deliveries to their end destination
• Checking deliveries are running on time and informing the customer of any issues
• Dealing with a high volume of customer queries via phone and email
• Liaising internally with our Traffic Department regarding any changes or updates to the system (e.g. pallet quantities or date changes)
• Checking out Network Partners Systems to ensure all pallets are out for delivery and informing the customer of any issues
• Arranging re-routes if necessary (e.g. if a pallet has been mislabelled)
• Dealing with the unallocated freight sheet from the warehouse. This is a list compiled by the warehouse mid-morning each day which details the job number of any pallets on the warehouse floor which have not gone out but show today’s delivery date.
Skills/Attributes Required:
• Very strongly customer focused
• High level of attention to detail
• Someone who will roll their sleeves up and take ownership of a problem and look for solutions
• Someone who will go above and beyond for the benefit of their customer
• Dealing with customer problems and providing delivery updates
• A strong team player

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