Customer Advisor

7 months ago


Hebden Bridge, United Kingdom The Curve Group Full time

Customer Support Advisor

Hebden Bridge

Onsite

Mon - Fri 8am to 5pm

£22k

Our client supplies equipment to auto-repair companies and garages.

Purpose of Role:
Key Responsibilities:

- For all enquiries, accurately log the customer details and the nature of the enquiry and / or equipment type, make, model, serial number and problem description where applicable.
- For equipment enquiries pass details to relevant persons for further action
- For service enquires confirm the engineer attendance / resolution in accordance with customer service level agreements
- Courtesy follow-up calls to ensure customer expectations are always being delivered, including regular customer updates regarding outstanding tasks
- Chase up on all outstanding quotations for both new equipment and service breakdown calls to support the needs of our customers, closing down after 60 working days if not accepted
- Record customer complaints in line with the company procedures and / or resolve and close customer complaints applicable to your actions

Key Performance Indicators:

- Complaint handling (initial stage - detail gathering)

Reports To:

- Office Supervisor

Qualifications & Requirements:

- Customer service call centre experience and / or any other sales leads roles
- Customer focus attitude, with a polite and professional manner
- Strong attention to detail and accuracy
- Excellent levels of communication at all levels
- Works well in a team environment
- IT literacy
- 5 GCSE’s including English and Mathematics

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 3 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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