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Customer Service Representative

2 months ago

Tamworth, United Kingdom Simpson Strong-Tie UK Full time

Main purpose of the job:

To provide a high level of customer service to our clients as part of the Customer service team and assist in managing our customer accounts.



Take the next step in your career now, scroll down to read the full role description and make your application.

Key Responsibilities:

  • To input telephone sales orders and orders received from the Area Sales Managers for relevant territories.
  • Liaise with the customer, production, and warehouse/technical departments where relevant to confirm/query order details.
  • Provide basic technical support for customer’s enquiries.
  • Promptly resolve customer delivery enquiries, including liaising with couriers and warehouse where necessary.
  • Coordinate customer quote requests.
  • Deal with customer orders and end-user enquiries promptly and ensure appropriate action is taken.
  • To promote a team ethos and support Customer Service colleagues & Customer Care Manager as/when required.
  • This list of duties is not exhaustive and may change at any time.


Personal Qualities:

  • Excellent organizational skills
  • Attention to detail is critical.
  • Ability to deal with difficult situations and remain calm under pressure
  • Previous experience in a similar role is essential
  • Strong communication skills, with a genuine passion for providing the highest level of customer service.
  • Inquisitive and confident to challenge and ask questions
  • Proficient with SAP
  • Able to use multiple systems and multi-task in a fast-paced environment.
  • Team player – open, honest and personable with a can-do attitude
  • High organisational skills – the ability to plan and prioritise workload
  • Excellent IT skills –proficient in Excel, Word and Outlook
  • Good motivator, driven and targets focused


Company benefits:

  • Healthcare plan
  • 25 days holiday, plus bank holidays
  • 3-day holiday purchase scheme
  • Enhanced 6.5% pension following probationary period
  • Life insurance (4x salary)
  • EAP scheme
  • Cycle-to-work scheme
  • Learner support


Working hours:

  • Monday - Thursday: 9:30 am - 3:00 pm
  • Friday: 9:00 am - 12:30 pm


Salary:

  • £19,235.25 (pro-rata)


THIS IS AN OFFICE-BASED POSITION.

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