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Customer Service Representative
4 months ago
Customer Service Representative - Healthcare/Medical
Tamworth, Office-Based
Up to £24,000 DOE
We are seeking a dedicated and empathetic Customer Service Representative to join our clients customer care team. The ideal candidate will possess excellent listening skills, a strong understanding of client needs, and the ability to manage administrative tasks efficiently.
Key Responsibilities:
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Respond to inbound enquiries from customers.
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Provide accurate information and resolve issues promptly.
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Ensure a high level of customer satisfaction through effective communication.
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Maintain and update customer records accurately.
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Track and follow up on the status of ongoing tasks and enquiries.
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Coordinate with other departments to ensure seamless customer support.
Key requirements:
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Exceptional listening and communication skills.
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Administrative experience in an office setting is highly desirable.
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Strong organizational abilities and attention to detail.
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Ability to understand and empathize with customers needs.
Desirable:
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Previous experience in a customer service role, preferably within a healthcare or NHS call centre environment.
If you have the desired skillset, please apply for immediate consideration