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Customer Success Executive

2 months ago

Kidderminster, United Kingdom Eploy Full time
About The Role

Increase your chances of an interview by reading the following overview of this role before making an application.
We live and breathe recruitment software – after all, Eploy was born & developed in our HQ in Kidderminster. With this in mind, we need a Customer Success Team to have the same passion and enthusiasm for all things recruitment & technology that we do. Not only will you be supporting all of our clients on how to use Eploy, you will also be providing training, consulting on best practice and helping us to drive our product forward.
This office based role will certainly keep you on your toes and give you the opportunity to grow within the business. Our successful Success Team is the pathway into Implementation, Account Management & Sales, so you will be able to develop as we do.
Each day, you will work closely with our Product Experts & the Head of Customer Success, learning hands-on at the cutting edge of recruitment technology.
About You
We’ve already got a stellar team of dedicated people each with unique personalities - we’re not looking for robots (unless they are Autobots…that would be cool). We’re looking for people who are cheerful and charming who can communicate clearly and concisely but are also creative problem solvers - because each of our customers and every issue is unique, so it’ll be up to you to help figure out what needs to be done to make them happy.
To achieve this, you’ll be fully backed up by a team of genius techies and implementation experts. You’ll always be learning and opening doors to new opportunities to develop your career potentially into Product Experts; Training and Implementation; Project Management; Sales, Account Management or Marketing.
As well as a desire to provide awesome support to our customers, successful candidates must have:
Cheerful and charming phone manner
Clear and concise writing skills
Creative approach to problem-solving
Knowledge of Microsoft Office (mainly Word, Excel and Outlook)
Comfortable with technology - we are a software house after all
It would be great if you had…
Helpdesk / 1st line support experience.
Any recruitment or HR experience would really help you stand out but is not essential as full training on our products and services will be provided.
Any experience using similar software, such as CRM, ATS, HR or Sales software.
Benefits:
Hone your skills working with the best Success team in the industry
A chance to make the role your own and really help make a difference
A lively, friendly and fun working environment
A fridge that seems to magically materialise KitKats
Espresso machine, with a constant stock of fine coffee…and if that’s not your thing, more flavoured teas than you could possibly imagine (or drink).
A Little Bit About Us
Eploy is a vibrant and fun place to work, and our team is expanding rapidly due to phenomenal growth…because our product is excellent, and our customer service is second-to-none. Our target market is corporate in-house recruitment teams, RPO providers and recruitment firms. Everything we do is driven by our customers, who include leading brands and major recruitment firms.
We’re established in our market, self-funded and profitable – we’re not a ‘wing and a prayer’ start-up…nor are we a stuffy, dark-suited corporate behemoth. We enjoy what we do, we’re creative and highly motivated, and because we also know recruitment (it’s what our software ‘does’) it’s quality and ‘fit’ with our business and people that’s most important to us.
At Eploy, we are determined to build a space where every employee is free to be themselves and succeed on merit. To achieve this, we are committed to providing equality of opportunity in all areas of our business, whether in recruitment and selection, promotion or training and development.
So, whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, at Eploy you’ll be free to be you, to be heard and to shine.
Recruitment Agencies please note, we have a strict PSL and do not accept speculative agency applications under any circumstances. The PSL will not be reviewed until May 2024, if you are not a preferred supplier please do not contact Eploy, contact candidates on Eploy’s behalf or re-advertise Eploy jobs.