Key Customer Supervisor

3 months ago

Kidderminster, United Kingdom Eco2Solar Full time

Job Advert

**About the role**

Your mission is to join our Sales Team and be the key point of contact for our non-compete Solus customers (Taylor Wimpey and Barratt) and the customer account supervisor in order to oversee customer service management.

In this customer service role, you will need to raise awareness of any opportunities and will be accountable for the continuity of processes relating to enquires, designs, quotes and paperwork (for all projects requiring Solar PV systems installation under our Group Agreement) and any follow up contact.

You will oversee the performance management of our delivery on site to ensure that we are meeting our service level agreements (with input from the Operations Team) and that we have the data to report to the customers on areas for improvement and our performance under the Agreements.

Having the ability to work both as part of a team and also take overall responsibility for your personal workload, whilst delivering excellent levels of service is essential. A desire to put our clients’ needs first and a thirst to develop your own skills is a key part of fitting into this established team.

**About you**

To be successful in this role you’ll be results driven and have experience in sales and/or a key account role. You have excellent communication skills and strong rapport building experience, have excellent attention to detail skills, and be reliable and a team player. You must have good computer skills and be familiar with using all Microsoft programmes and ERP/CRM systems. Understanding of NetSuite would be desirable but not essential.

If you have the ability to show initiative, problem solve and muti-task in a fast paced environment this role will be ideal for you

We are looking for people with integrity, passion, and a determination to make a difference for the future to join our team and be a part of our future success. We don’t care about experience, or your qualifications - just your attitude and core values. If you have integrity, passion, and a determination to do everything you can to make a difference for the future then we want you on our team

You’ll be working across a number of areas so strong organisational skills are also a must. You’ll also have a strong team ethic, have a pro-active attitude and be able to demonstrate strong collaborative behaviors within a team and across organisation. Our Team consists of hungry, smart yet humble people so if you have these virtues then we want to work with you

**What we offer**

You’d be joining a highly reputable and growing company who have a real passion for sustainability, eco systems and delivering a first-class service to their customers. We’re offering a competitive salary of £27,000 - £30,000 pa, along with 34 days annual leave (including Bank Holidays and a day for your birthday), contributory pension scheme, monthly wellness benefit, access to the holiday purchase scheme (you can buy and sell up to 5 extra days per year).

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