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German Customer Service Rep

4 months ago

Remote, United Kingdom Origin Multilingual Full time

German Customer Service Representative - Remote

Location: Fully Remote (anywhere in the UK)

Permanent

£22,808 per annum with progression to £23.5k ( + monthly Bonus Opportunities)



If your skills, experience, and qualifications match those in this job overview, do not delay your application.

Client Profile:

Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in Finance sector. This opportunity is offered on a full time and permanent basis Monday to Friday fully remote.


Key Purpose

The representative will be dealing with inbound and outbound calls daily basis to ensure a top quality service for existing and new clientele. You will be in charge of adding value to each customer who calls as well as having expert product knowledge.


Key Responsibilities:


  • Answering & making calls from existing and new clients
  • Proactively dealing with all queries relating to the business
  • Taking payments
  • Liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams
  • Managing email queries
  • A professional approach with the ability to build rapport with each customer
  • Demonstration extensive knowledge on all our product ranges
  • Facilitating calls from B2B and B2C
  • Account management
  • Translating customer correspondence
  • Project Management
  • Timely escalation management (internal & external)


Personal Specification

The successful candidate for the customer service representative position, will have the following competences:

  • German fluent to business level
  • Empathetic
  • Self-motivated, with a ‘can do’ attitude
  • Attention to detail with high level of communication skills is essential
  • Computer literacy
  • A passion to deliver the highest quality for our clients customers
  • Negotiation skills & conflict resolution
  • Dispute resolution
  • Delivers expected results, meets KPI’s
  • Project management
  • Sufficient mathematical knowledge, required for their particular role


There are 2 shift patters available:


Shift Patterns (37.5 Hours per week)

· Monday – Friday The core business hours are 8:00am – 8:00pm (business hours of operation; both early and late shifts required) of which you will be doing 1 of these shifts, just to clarify you will not be working form 8 till 8.


Early shift: 8.00am - 4.30pm

or

Late shift: 12pm - 8.00pm

And

1 Saturday shift per month (9-1), No Sundays.


If this sounds like the role for you then click apply below to begin your application.


Remote working/work at home options are available for this role.