Customer Conduct Lead

Customer Conduct LeadLocations: Leicester or Bexhill-on-Sea (Hybrid)Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs...

Customer Conduct LeadLocations: Leicester or Bexhill-on-Sea (Hybrid)Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs...

Customer Conduct LeadLocations: Leicester or Bexhill-on-Sea (Hybrid)Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs...

Role OverviewWe are seeking a highly skilled Customer Conduct Lead to join our team at Hastings Direct. In this role, you will be responsible for ensuring the company's compliance with regulatory requirements, particularly in relation to Consumer Duty regulations and vulnerability guidance.About UsHastings Direct is a digital insurance provider with...

Job TitleWe are looking for an Insurance Conduct Specialist Lead to join our team at Hastings Direct. This is a hybrid role that combines office and remote work, with locations in Leicester and Bexhill-on-Sea.Job DescriptionThe successful candidate will lead our customer conduct initiatives, focusing on excellent customer interactions and outcomes. Key...

Customer Conduct Lead Locations: Leicester or Bexhill-on-Sea (Hybrid) Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing...

About Hastings DirectWe're a dynamic and innovative company, committed to delivering exceptional customer experiences through our digital insurance products. Our 4Cs culture is built on collaboration, courage, clarity, and commitment, and we're passionate about making a positive impact in the lives of our customers and employees.Role OverviewWe're seeking an...

Key ResponsibilitiesAs a Conduct and Outcome Expert at Hastings Direct, you will be responsible for ensuring the company's compliance with regulatory requirements, particularly in relation to Consumer Duty regulations and vulnerability guidance. This will involve:Conducting regular gap analysis and audits to identify areas of non-compliance.Developing and...

Job DescriptionAre you a highly motivated and experienced professional looking for a new challenge? Do you have a passion for delivering exceptional customer experiences? We're looking for an Operational Conduct Specialist to join our team in Leicester or Bexhill-on-Sea (Hybrid).As an Operational Conduct Specialist, you'll play a key role in ensuring that...

Job OverviewHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.About the RoleWe're looking for a skilled Customer Conduct Lead to join our team in Leicester or...

Vulnerable Customers LeadBefore applying for this role, please read the following information about this opportunity found below.Locations: Leicester or Bexhill-on-Sea (Hybrid)Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made...

Vulnerable Customers LeadLocations: Leicester or Bexhill-on-Sea (Hybrid)Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs...

**Part-Time Outbound Customer Service Agent** - Required to make outbound calls or take inbound calls from customers who have made contact via our websites to verify their requirements and explain the next stage of the process. - Reporting to Call Centre Manager - Terms: Part Time Permanent 15 hours per week, Monday - Friday 9am - 12pm. £11/per hour Plus...

Company OverviewHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in data and tech capabilities over the past few years, nurturing our 4Cs culture.About the RoleWe're looking for a skilled individual to lead our efforts in supporting customers in vulnerable...

Job OverviewWe're seeking a Customer Success Director to join our team at Hastings Direct. As a hybrid workplace leader, you'll play a key role in driving business growth and excellence while promoting a positive work-life balance.About the RoleThe successful candidate will be responsible for leading our customer conduct initiatives, ensuring seamless...

Job SummaryHastings Direct is looking for a skilled Leads and Customer Advocacy Specialist to join our team in Leicester or Bexhill-on-Sea.About Us:We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.About You:You will be responsible for identifying and developing leads to drive business growth.You will...

Vulnerable Customers LeadLocations: Leicester or Bexhill-on-Sea (Hybrid)Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs...

Key ResponsibilitiesAs a Customer Data Analyst Lead, you will be responsible for leading the analysis of large datasets, identifying trends and patterns, and providing actionable recommendations to inform business decisions.You will work closely with cross-functional teams to develop and implement strategic solutions that drive business growth, and play a...

Customer Service Representative, Lending You'll probably know Hastings Direct as a digital insurance provider, but did you know we also have a growing unsecured lending business? We have a competitive product on market-leading systems offering customers guaranteed eligibility and real rates through price comparison websites (PCWs).As part of our expansion,...

Customer Service Representative, LendingIs this the role you are looking for If so read on for more details, and make sure to apply today.You'll probably know Hastings Direct as a digital insurance provider, but did you know we also have a growing unsecured lending business? We have a competitive product on market-leading systems offering customers...