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Reservation Agent

2 months ago

City of London, United Kingdom SushiSamba Full time

Your Role

If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.

The Reservation Agent at SUSHISAMBA and Duck & Waffle is an important role for the operation of our restaurants, responsible for ensuring our guests have the very best experience from the point of enquiry via telephone and email, as well as contributing towards, and maximising our restaurant sales.

Your Rewards:

As a Reservations Agent we dont just give you a job you love, we like to reward you for all your commitment and dedication at work, these benefits include:

Highly competitive salary
50% Discount on food and drink for up to 6 people to use in SUSHISAMBA or Duck & Waffle restaurants
28 days holiday allowance
Complimentary meal and drink during shifts
Cycle to work scheme
'Refer-a-friend cash incentive scheme
Employee of the month rewards
Internal Training and career development
Pension Scheme including employer contributions
Yearly Staff award ceremony and party

Your Requirements:

As a Reservations Agent we would love you to have:

Availability to work evenings, weekends and most holidays
Communicating clearly and effectively with guests and co-workers
Answer telephones in a prompt manner with appropriate scripting
Answer all email enquiries promptly, accurately and with appropriate templates, if necessary
Receive and record guests dining reservations on Seven Rooms, correctly and appropriately
Knowledge of IT systems (Seven Rooms Preferred)
Excellent English spoken and reading skills
Flexible hours
Prior industry-related restaurant experience preferred
Knowledge of restaurant operations, guest relations, written and verbal English language skills
Ability to multi-task and follow directions
Must be able to work effectively under pressure
Must be prompt, courteous and reliable

Your Restaurant:

SUSHISAMBA head office, supports all of company's UK locations including SUSHISAMBA Heron Tower, Covent Garden as well as Duck & Waffle London and Duck & Waffle Edinburgh. Our mission is to create impressive venues, deliver unpredictable, multi-sensory experiences, set trends in the hospitality industry, and place culinary excellence at the core of everything we do.


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