Front Desk Manager

4 weeks ago


Leeds, United Kingdom Royal Caribbean Group Full time

Being a key member of the shipboard management team, the Front Desk Manager possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through industry leading service while demonstrating exemplary problem resolution skills. The Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Front Desk Manager is a ship's driving advocate for delivering outstanding Customer Service.


Qualifications:

  • Minimum one year front of house supervisory experience in a hotel, cruise line or hospitality industry related field required.
  • Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy.
  • Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
  • Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues.
  • Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.
  • Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation.
  • Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs.
  • Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office.
  • Demonstrates a working knowledge to operate all office equipment.
  • Completion of high school, basic or vocational education equivalency preferred.
  • Working knowledge of US cash handling procedures and foreign exchange required.


  • Leeds, Leeds, United Kingdom Valor Hospitality Partners, LLC Full time

    Take your career to the next level as a Front Desk Operations Manager at Valor Hospitality Partners, LLC!This exciting role offers a unique opportunity to develop your skills and knowledge in hotel operations and management.As a Front Desk Operations Manager, you will be responsible for leading a team of Front Desk staff during night shifts and ensuring that...


  • Leeds, Leeds, United Kingdom Britannia Hotels Full time

    At Britannia Hotels, we are seeking a skilled Hotel Front Desk Supervisor to join our team in Leeds. The ideal candidate will have excellent customer service skills and experience in managing a front office team.Salary: £25,000 - £30,000 per annum, depending on experience.The successful candidate will be responsible for running the reception desk in a...


  • Leeds, Leeds, United Kingdom Thwaites Full time

    Job DescriptionThwaites is currently seeking a Weekend Front Desk Administrator to join our dynamic team. As a key member of our hospitality team, you will be responsible for managing the front desk, handling guest inquiries and resolving any issues that may arise.Key ResponsibilitiesTo administer the front desk, handling guest arrivals and departures...


  • Leeds, Leeds, United Kingdom Brighterkind Full time

    Job Title: Front Desk CoordinatorWe are seeking a highly organized and customer-focused Front Desk Coordinator to join our team at Brighterkind.About the Role:Present a professional and welcoming first impression to all visitors and callersManage staff schedules, appointments, and tasks with precisionEnsure seamless document filing and retrieval...


  • Leeds, Leeds, United Kingdom Brighterkind Full time

    Job OverviewWe are seeking a highly skilled Front Desk Coordinator to join our team at Brighterkind. As a key member of our front-line staff, you will be responsible for providing exceptional customer service and ensuring that all visitors have a positive experience.This is an excellent opportunity for someone who enjoys working in a fast-paced environment...


  • Leeds, Leeds, United Kingdom Thwaites Full time

    Role OverviewWe are seeking a dedicated and friendly Part Time Receptionist to join our team at Thwaites. As a key member of our front desk team, you will be responsible for providing exceptional customer service and creating a warm welcome for our guests.


  • Leeds, Leeds, United Kingdom paretofm Full time

    About UsParetoFM is a leading provider of facilities management services, and we are currently seeking a Facilities and Front Desk Administrator to join our team in Leeds.Job SummaryThis is an exciting opportunity to work in a fast-paced environment, managing the day-to-day operations of a prominent building in Leeds City Centre. As a Facilities and Front...


  • Leeds, United Kingdom ZUWA Full time

    **Job Title: Front Desk Receptionist/Customer Service** **Company: ZUWA** **Location: Leeds** ZUWA is currently seeking a motivated and customer-focused Front Desk Receptionist/Customer Service representative to join our team in Leeds. In this dual role, you will be the first point of contact for our company, providing exceptional customer service and...


  • Leeds, Leeds, United Kingdom Elizabeth School of London Full time

    Company OverviewElizabeth School of London is a dynamic institution committed to providing exceptional educational experiences. Our team is dedicated to supporting students, staff, and visitors in achieving their goals.Job DescriptionThis role plays a vital part in ensuring the smooth operation of our front desk area. As a Front Desk Administrator, you will...

  • Front Desk Ambassador

    1 month ago


    Leeds, Leeds, United Kingdom Leeds City Council Full time

    **Job Summary**: We are seeking an exceptional Front Desk Ambassador to provide a warm and welcoming experience for our diverse range of visitors at Temple Newsam House in Leeds. As a key member of our team, you will be responsible for ensuring that our visitors have a safe, accessible, and enjoyable experience, while also promoting the house and its...


  • Leeds, Leeds, United Kingdom Thwaites Full time

    Role OverviewWe are seeking a skilled and friendly individual to join our front desk team at Thwaites as a Hotel Front Desk Representative.This is a part-time role working 3 days a week, responsible for efficiently checking in and out guests, upselling rooms and other hotel facilities, and providing excellent customer service.To excel in this position, you...


  • Leeds, Leeds, United Kingdom Thwaites Full time

    Thwaites Front Desk Team Member Job DescriptionAs a key member of our front desk team, you will play a vital role in ensuring that our guests receive an exceptional level of service. You will be responsible for welcoming guests, checking them in and out, and providing information about hotel amenities and services.Your primary objective will be to ensure...


  • Leeds, Leeds, United Kingdom Britannia Hotels Full time

    Britannia Hotels has an exciting new opportunity for a Reception and Front Desk Supervisor to join our team at Leeds Bradford Airport. As a key member of our front of house team, you will be responsible for delivering exceptional customer service and ensuring a smooth guest experience.The estimated salary for this position is £22,000 - £28,000 per...


  • Leeds, Leeds, United Kingdom Healthcare 1st Limited Full time

    Nursing Home Receptionist OpportunityWe have an exciting opportunity for a Part Time Nursing Home Receptionist to join our team at Healthcare 1st Limited. As a key role in the healthcare facility, you will be responsible for managing the front desk, handling phone calls and messages, and providing exceptional customer service to patients, families, and...

  • Front Desk Coordinator

    20 hours ago


    Leeds, Leeds, United Kingdom Elizabeth School of London Full time

    Job OverviewWe are seeking a highly organized and customer-focused Front Desk Coordinator to join our team at Elizabeth School of London. In this role, you will be the first point of contact for students, staff, and visitors, providing exceptional support and service.About the RoleThe ideal candidate will have strong communication skills, be able to...


  • Leeds, Leeds, United Kingdom Bridge Hotel & Spa Wetherby Full time

    Bridge Hotel & Spa Wetherby is seeking Front Desk Hospitality Associates to provide exceptional guest experiences at our Wetherby location. Bartenders will serve food and beverages, maintain a positive attitude, and explain drinks and menu items to guests.Key Responsibilities:Greet guests with a smile and create a positive atmosphereTake orders with...


  • Leeds, Leeds, United Kingdom VC Evidensia UK Full time

    About the RoleWe're seeking a highly skilled Equine Veterinary Receptionist to join our team at Holly House Veterinary Clinic. As a key member of our team, you'll be responsible for delivering exceptional customer service, handling administrative tasks, and contributing to a positive working environment.ResponsibilitiesYour duties will include managing...


  • Leeds, Leeds, United Kingdom Britannia Hotels Full time

    We are looking for a highly skilled Front Office Operations Manager to oversee the reception desk at Britannia Hotels. As a key member of our team, you will be responsible for managing and training the front office staff to provide exceptional customer service.Key responsibilities include:Managing the reception desk in a professional manner with customer...


  • Leeds, Leeds, United Kingdom RBH Full time

    Unlock Your Career PotentialWe are seeking a highly skilled and customer-focused Front Desk Hospitality Expert to join our team at The Met Hotel Leeds. As a key member of our reservations team, you will play a vital role in delivering exceptional service to our guests.About the RoleThis is an exciting opportunity to work in a dynamic and fast-paced...


  • Leeds, Leeds, United Kingdom Thwaites Full time

    Customer Service Role at ThwaitesWe are seeking an experienced receptionist to join our front desk team, providing exceptional customer service and ensuring a seamless guest experience.As a key member of our team, you will be responsible for greeting guests warmly, efficiently checking-in and checking-out guests, and responding to guest inquiries.You will...