Part-Time Front Desk Position

15 hours ago


Leeds, Leeds, United Kingdom Thwaites Full time

Customer Service Role at Thwaites

We are seeking an experienced receptionist to join our front desk team, providing exceptional customer service and ensuring a seamless guest experience.

  • As a key member of our team, you will be responsible for greeting guests warmly, efficiently checking-in and checking-out guests, and responding to guest inquiries.
  • You will also be responsible for promoting rooms and hotel facilities to enhance revenue opportunities and providing informed guidance on hotel amenities.

Responsibilities

  • Provide exceptional customer service, anticipating guest needs and exceeding expectations.
  • Prioritize tasks efficiently, managing multiple requests simultaneously, and maintaining a high level of professionalism at all times.
  • Collaborate with colleagues to achieve common goals, working effectively as part of a team.

What We Offer

  • A competitive salary of £24,000 - £28,000 per annum (dependent on experience)
  • Access to Wagestream, allowing up to 40% of wages as you earn them each week
  • A generous annual leave package of 28 days rising to 33 days after 5 years
  • Health cash plan, Employee Assistance Programme, enhanced maternity and paternity pay, and Apprenticeships available
  • Employee discounts, Life assurance, and Bespoke training programmes
  • A supportive and engaging work environment that values teamwork and collaboration

Estimated Salary: £27,300 per annum



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