Front Desk Hospitality Specialist

3 weeks ago


Leeds, Leeds, United Kingdom Thwaites Full time

Role Overview

We are seeking a skilled and friendly individual to join our front desk team at Thwaites as a Hotel Front Desk Representative.

This is a part-time role working 3 days a week, responsible for efficiently checking in and out guests, upselling rooms and other hotel facilities, and providing excellent customer service.

To excel in this position, you will need to possess excellent communication skills, remain calm under pressure, and react effectively to unexpected circumstances.

About the Job
  • Efficiently check in and out guests ensuring seamless experiences
  • Upsell rooms and other hotel facilities to increase revenue
  • Inform guests of hotel amenities and provide advice and assistance when needed

Competitive Salary: £35,000 - £45,000 per annum (dependent on experience)

Benefits:

  • 28 days annual leave (rising to 33 days after 5 years)
  • Health cash plan
  • Employee Assistance Programme
  • Enhanced maternity and paternity pay
  • Apprenticeships available
  • Generous employee discounts
  • Life assurance
  • Bespoke training programmes accessible to all


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