Senior Contact Centre Manager
2 days ago
The Senior Sales Manager will oversee and drive sales strategies within the financial services industry, with a focus on customer service excellence. This permanent role is based in Manchester and requires a results-driven individual to lead sales operations effectively.Client DetailsAre you a confident, fast-paced Sales Leader who thrives in a results-driven contact centre environment?This is a newly created senior leadership role within a growing, people-focused and highly regulated business - a company known for its excellent culture, collaborative environment, and commitment to doing things the right way.We're looking for someone with telesales, contact centre and B2C experience, who has proven success managing managers and driving high-performing teams through data, coaching, and accountability.DescriptionReporting directly to the Head of Sales, you'll play a pivotal role in shaping and delivering the company's ambitious growth plans. You'll lead a group of five managers (four team managers and one admin manager), responsible for around 70 people in total. Two of your managers are experienced; two are newly promoted - so your ability to develop and empower others will be key. This is a hands-on, senior sales leadership position where you'll:Drive performance across telesales and warranty teams through strong KPI managementIdentify performance gaps quickly and act decisively to resolve themLead with trust, transparency and pace - no micromanagement, but high accountabilityDeliver strong sales results within agreed timescalesFoster a "get it done" culture built on ownership, data-led decisions and high standardsYou'll also be joining at an exciting time of growth and investment, with a supportive SLT, great energy in the office, and a genuine opportunity to progress internally.ProfileYou'll already be operating as a Senior Sales Manager or equivalent in a fast-moving, call centre-based environment and have experience: Leading Sales and/or Telesales teams in a B2C environment (essential)Managing multiple managers for at least 18 monthsDriving sales performance through structured coaching, data analysis, and KPIsHandling difficult conversations with clarity and confidenceDeveloping people - helping your managers grow into stronger leadersWorking logically and methodically, keeping multiple projects moving at paceYou'll be the kind of leader who's trusted to deliver, thrives under pressure, and brings a strong mix of commercial focus and emotional intelligence.Job OfferSalary: £45,000 (with scope to rise internally)OTE: £70,000-£85,000+ (monthly bonuses, accelerators, and trust bonuses linked to sales, and 5* performance)28 days holiday + bank holidaysProfessional training and developmentHours: Monday-Friday, full-time office-based (some flexibility for occasional home working)
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Senior Contact Centre Manager
1 day ago
Manchester, United Kingdom Michael Page Full timeThe Senior Sales Manager will oversee and drive sales strategies within the financial services industry, with a focus on customer service excellence. This permanent role is based in Manchester and requires a results-driven individual to lead sales operations effectively.Client DetailsAre you a confident, fast-paced Sales Leader who thrives in a...
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Senior Contact Centre Manager
1 day ago
Manchester, United Kingdom Michael Page Full timeThe Senior Sales Manager will oversee and drive sales strategies within the financial services industry, with a focus on customer service excellence. This permanent role is based in Manchester and requires a results-driven individual to lead sales operations effectively. Client Details Are you a confident, fast-paced Sales Leader who thrives in a...
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Senior Contact Centre Manager
6 days ago
Manchester, United Kingdom Michael Page Full timeJoin to apply for the Senior Contact Centre Manager role at Michael Page The Senior Sales Manager will oversee and drive sales strategies within the financial services industry, with a focus on customer service excellence. This permanent role is based in Manchester and requires a results-driven individual to lead sales operations effectively. Base Pay Range...
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Contact Centre Assistant Manager
6 days ago
Manchester, United Kingdom Office Angels Full time**Contact Centre Assistant Manager** **Not for profit organisation** **Manchester City Centre** **£26,000 - £35,000 per annum + excellent benefits** **Hybrid working** Office Angels are currently recruiting for a Contact Centre Assistant Manager to join our client based in Manchester City Centre. Duties will include: - Manage and motivate a team of...
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Senior Contact Centre Manager
1 week ago
Manchester, England, United Kingdom Michael Page Full time £45,000 - £85,000 per yearThe Senior Sales Manager will oversee and drive sales strategies within the financial services industry, with a focus on customer service excellence. This permanent role is based in Manchester and requires a results-driven individual to lead sales operations effectively.Client DetailsAre you a confident, fast-paced Sales Leader who thrives in a...
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Senior Contact Centre Manager
1 day ago
Bolton, Greater Manchester, United Kingdom Michael Page Full timeThe Senior Sales Manager will oversee and drive sales strategies within the financial services industry, with a focus on customer service excellence. This permanent role is based in Manchester and requires a results-driven individual to lead sales operations effectively. Client Details Are you a confident, fast-paced Sales Leader who thrives in a...
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Senior Contact Centre Advisor
6 days ago
Manchester, United Kingdom Simpson Millar LLP Full time**Job Title**:Senior Contact Centre Advisor / Senior Call Centre Advisor **Location**: Manchester / Hybrid - 3 days per week in the office (after completing training) **Salary**: Up to £25,000 plus an on target quarterly bonus **Benefits**: 25 days holiday plus bank holidays, the option to buy and sell holidays, hybrid working, company pension, sick pay,...
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Senior Contact Centre Advisor
6 days ago
Manchester, United Kingdom Simpson Millar LLP Full time**Job Title**: Senior Contact Centre Advisor / Senior Call Centre Advisor Location: Manchester / Hybrid - 3 days per week in the office (after completing training) **Salary**: Up to £25,000 plus an on target quarterly bonus **Benefits**: 25 days holiday plus bank holidays, the option to buy and sell holidays, hybrid working, company pension, sick pay,...
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Contact Centre Assistant Manager
4 days ago
Manchester, United Kingdom Search Consultancy Full time**Job Title: Assistant Contact Centre Team Manager** **Job Location: Manchester City Centre** **Job Salary: £26,000 - £35,000 DOE** **Job Hours: Monday to Friday, 9:00-4:30** Are you an experienced Contact Centre Team Manager looking for the next step in your career? Due to expansion we are looking for an Assistant Team Manager leading our Customer...
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Senior Contact Centre Advisor
2 weeks ago
Manchester, United Kingdom Simpson Millar LLP Full time**Job Title**: Senior Contact Centre Advisor - Excellent Training Provided! **Location**: Manchester / Hybrid - 3 days per week in the office (after completing training) **Salary**: Up to £25,000 plus an on target quarterly bonus **Benefits**: 25 days holiday plus bank holidays, the option to buy and sell holidays, hybrid working, company pension, sick...
