Senior Contact Centre Manager

1 week ago

Manchester, United Kingdom Michael Page Full time

Join to apply for the Senior Contact Centre Manager role at Michael Page The Senior Sales Manager will oversee and drive sales strategies within the financial services industry, with a focus on customer service excellence. This permanent role is based in Manchester and requires a results-driven individual to lead sales operations effectively. Base Pay Range Salary: £45,000 (with scope to rise internally) OTE: £70,000-£85,000+ (monthly bonuses, accelerators, and trust bonuses linked to sales, and 5* performance) 28 days holiday + bank holidays Professional training and development Hours: Monday-Friday, full-time office-based (some flexibility for occasional home working) Responsibilities Drive performance across telesales and warranty teams through strong KPI management Identify performance gaps quickly and act decisively to resolve them Lead with trust, transparency and pace - no micromanagement, but high accountability Deliver strong sales results within agreed timescales Foster a "get it done" culture built on ownership, data-led decisions and high standards Qualifications Leading Sales and/or Telesales teams in a B2C environment (essential) Managing multiple managers for at least 18 months Driving sales performance through structured coaching, data analysis, and KPIs Handling difficult conversations with clarity and confidence Developing people - helping your managers grow into stronger leaders Working logically and methodically, keeping multiple projects moving at pace Seniority Level Mid-Senior level Employment Type Full-time Job Function Customer Service Manchester, United Kingdom #J-18808-Ljbffr

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