Helpdesk Administrator

2 weeks ago


Basingstoke, United Kingdom Pertemps Basingstoke Full time

Helpdesk AdministratorPertemps are currently recruiting for a Helpdesk Administrators to join a leading Logistics company in their Head office based in Chineham Basingstoke. This is a temp to perm position. Working Monday to Friday with one day every other weekend.Responsibilities as a Helpdesk Administrator:- Answering telephone calls and emails- Logging queries on the companies CRM system- Dealing with any live issues and investigating discrepancies- Completing KPI trackers and performance reports- Collate information and update business system- Chase internal teams to find query resolutions- Building and maintaining solid relationships with depots and customersRequirements for this position:- Previous experience in a customer facing role- Confident speaking over the phone- Analytical working approach- Experience and knowledge of Microsoft packagesWorking hours for this role are 08.00 - 16.30. Paying an hourly rate of £12.20 per hourIf you are interested in this Helpdesk Administrator position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch



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