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Helpdesk Administrator

3 months ago

Basingstoke, Hampshire, United Kingdom Pertemps Basingstoke Full time £12
Helpdesk Administrator

Pertemps are currently recruiting for a Helpdesk Administrators to join a leading Logistics company in their Head office based in Chineham Basingstoke.

This is a temp to perm position. Working Monday to Friday. Once permanent you will be required to work 1 day every other weekend.

Responsibilities as a Helpdesk Administrator:

  • Answering telephone calls and emails
  • Logging queries on the companies CRM system
  • Dealing with any live issues and investigating discrepancies
  • Completing KPI trackers and performance reports
  • Collate information and update business system
  • Chase internal teams to find query resolutions
  • Building and maintaining solid relationships with depots and customers Requirements for this position:
  • Previous experience in a customer facing role
  • Confident speaking over the phone
  • Analytical working approach
  • Experience and knowledge of Microsoft packages Working hours for this role are Paying a hourly rate of £12.20 per hour
If you are interested in this Helpdesk Administrator position, please apply below with an up to date CV or give Jemma a call at the Pertemps Basingstoke branch #J-18808-Ljbffr