Service Administrator

1 week ago


Northampton, United Kingdom Tate Hitchin Full time

Service Administrator

Permanent

£26,950 per annum (increasing after probation)

Northampton, Hybrid working.

We're recruiting a Service Administrator on behalf of a global engineering business.

Based at their head office In Northampton, you will deliver a professional customer service experience, working as part of a proactive, innovative and responsive service admin team. You will build and develop positive working relationships with engineers, managers, colleagues and customers at all levels.

When you're settled in the role, you'll be able to work hybrid, 2 days in the office and the rest from home.

As Service Administrator, your daily duties will include:

  • To provide administration Support to the service team including, Diary management, Spare Parts logistics and Paperwork (also in Electronic Format)
  • Processing paperwork and raising invoices post service/repair
  • Processing of orders on ERP/FSM start to finish
  • Contact with customers via telephone, email and Web Meetings regarding Quotations, Customer Purchase orders, Services, Calibration & Repairs to instruments to include scheduling of engineer's appointments
  • Ensuring service kits and/or parts are delivered to site/engineer in good time
  • Responding to customer queries via phone and/or email
  • Processing Purchase Orders

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