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Application Support Specialist
1 month ago
Are you ready to take your career to the next level? Denholm are delighted to be working with our financial services client is on the lookout for a Application Support Analyst to join their innovative IT Operations team. In this role, you'll be at the heart of the action, ensuring the seamless performance of the clients core applications, including Oracle Products, Document Management System, Managed File Transfer Integration, and their CRM. The role involves a mix of daily batch management, requirements analysis, change design, configuration and release management, environment management, oversight of third-party suppliers, and incident/problem management (level 1 & 2 technical support).
This role has come about due to growth in the IT function and supports a hybrid working model of 2 days in the office, 3 days from home based in Edinburgh. You can expect career progression opportunities including structured IT training and personal development
Main Responsibilities / Key Duties:
- Platform Mastery: Administer multiple core application platforms through cutting-edge configuration, database management, parameterisation, and scripting.
- Collaborative Innovation: Work closely with stakeholders and change teams to shape requirements for core platform change requests, conducting impactful analysis and design.
- Solution Architect: Design and implement robust solutions that enhance performance, supportability, security, and resilience.
- Problem Solver: Identify and swiftly troubleshoot issues and incidents in core applications, proposing effective resolutions.
- Support Guru: Provide top-notch 1st and 2nd line application support to colleagues, offering functional subject matter expertise and internal consultancy.
- Vendor Oversight: Oversee third-party IT suppliers, including hosting and managed service partners, ensuring top-tier service delivery.
- Configuration Management: Manage core application configuration and environments with precision.
- Operational Excellence: Support the operation of key IT controls, including role-based access control and release management.
- Batch Operations: Participate in daily batch operations and regular security patching, showcasing your dedication even outside of standard working hours.
- Future-Focused: Focus on long-term business and technology objectives to identify opportunities for investment and continual improvement.
Required Qualifications, Knowledge, & Skills:
- Banking Expertise: Familiarity with core banking platforms.
- Regulatory Insight: Understanding of UK payment mechanisms, including relevant UK regulations and directives.
- SQL Proficiency: Proficiency in SQL with experience in database design and managing large data sets.
- Oracle Savvy: Excellent knowledge of Oracle applications, databases, and tools (including PL/SQL) is beneficial.
- Service Frameworks: Experience with service delivery frameworks such as ITIL.
- Design Experience: Design and implementation experience in database, middleware, and API.
- Architectural Acumen: Strong understanding of software architecture principles and design patterns.
- Pressure Performer: Ability to work accurately under pressure and meet tight deadlines.
- Multi-Tasking Maven: Capability to manage multiple tasks simultaneously.
- Detail-Oriented: Exceptional attention to detail and high levels of accuracy.
- Analytical Thinker: Strong analytical and problem-solving skills.
- Organisational Prowess: Good organisational and time management skills.
- Communicative: Excellent verbal and written communication skills.
- Team Player: Be a team player with a focus on quality to ensure team success.
If you are a detail-oriented professional with a passion for optimising application performance and ensuring robust IT operations, we want to hear from you This is your chance to be part of an exciting and dynamic team where your skills and ideas will make a real impact. Apply now and take the next step in your career journey
