Application Specialist

4 weeks ago

Edinburgh, United Kingdom InterSystems Full time

Profile Summary

The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner.  The Application Specialist will become an “expert” product resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible.  Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle.  The Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.

Key Responsibilities

The Application Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement.  The Application Specialist will undertake the following:

Discovery

  • Review proposal and tender documentation prior to release to customer and inform colleagues on gaps in areas of functionality
  • Analyse customer processes
  • Identify gaps and possible solutions
  • Run Edition Proposed solution presentations with the customer.

Launch

  • Run Edition Customer Induction workshops
  • Consult and advise the customer as to how adopting InterSystems solution could benefit the customer to improve their existing processes
  • Propose solutions for customer problems by mapping existing product components and minimize the need for variations from standard ISC products lines including where relevant Regional Editions
  • Produce clear documentation (business requirements/maps, solution design document, validation scripts)
  • Work with the customer to ensure early data collection information is gathered correctly and as per the schedule
  • Log any additional configuration through Edition change process and follow up with product team to close the configurations

Setup

  • Set up customer site configuration
  • Create validation scripts for verifying agreed configuration
  • Participate in validating the configured system based on solution design
  • Participate in validating the migrated data to ensure it works with the solution
  • Log errors following the standard corporate procedure
  • Support customer validation
  • Troubleshoot customer issues during implementation phases
  • Follow-up on test fixes and work with the Project Manager/Product Team to implement fix
  • Distinguish issues from change requests and log following standard corporate procedure
  • Document Handover Documentation for Support

Adoption

  • Participate in Dry Run process
  • Prepare Train the trainer material
  • Conduct individual and group training, product demonstrations and workshops as required
  • Train Customer Trainers on TrakCare functions as per customer solution
  • Provide on-site support to Customer Go-Live

Sustain

  • Liaise with other InterSystems departments to resolve any remaining issues
  • Complete the support handover process

On-going responsibilities

  • Support colleagues and assist in spreading application knowledge
  • Maintain consistent and traceable documentation as required
  • Learn new functionalities available on the TrakCare product

Skills and Experience

Essential

  • University degree or equivalent work experience
  • Excellent communication skills and experience of conducting customer training, workshops and/or presentations
  • Excellent consultative skills ability to articulate and communicate ideas
  • Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
  • At least 3 years’ experience working in healthcare and a good understanding of administrative and/or clinical processes
  • Experience implementing software solutions
  • Experience contributing to a multi-disciplined team
  • Experience with writing functional documents
  • Experience of business process mapping
  • Knowledge of Information Systems

Desirable

  • Proficiency in English and one other language
  • Clinical specialty
  • Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses
  • Experience with EMR systems
  • Exposure to IT services in a customer-facing setting
  • Previous experience as an Application or Configuration Specialist
  • Previous experience of change management
  • Good computer skills
  • Experience conducting software testing

We are an equal-opportunity employer and do not discriminate because of race, colour, religion, sex, sexual orientation, age, national origin, disability, genetic information, membership in uniformed armed services, or any other class protected by applicable law.

 

 

  • Application Specialist

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Helix Medical Recruitment Ltd Full time

    As an Application Specialist for this global Surgical Navigation company you'll support clinicians in operating theatres in a handful of key accounts in Scotland. As an Application Specialist, you'll demonstrate Surgical Navigation systems and provide a high standard of clinical and technical support to Surgeon and ODP customers in live operating theatres....

  • Application Specialist

    4 weeks ago

    Edinburgh, United Kingdom Helix Medical Recruitment Ltd Full time

    As an **Application Specialist** for this global Surgical Navigation company you'll support clinicians in operating theatres in a handful of key accounts in Scotland. - As an Application Specialist, you'll demonstrate Surgical Navigation systems and provide a high standard of clinical and technical support to Surgeon and ODP customers in live operating...

  • Mastic Sealant Applicator

    2 weeks ago

    Edinburgh, United Kingdom Pro-Sealant Solutions Full time

    Job Summary We are looking for an experienced, highly motivated sealant applicator/s to join our team. We work all over Scotland but also the rest of the UK so a driving licence is essential. Work away from home would be required. Weekend work would also be available depending on the job. Must have previously worked as a sealant applicator for 3-5+ years....

  • Regulatory Specialist and Senior Specialist

    2 weeks ago

    Edinburgh, United Kingdom Cpl Life Sciences Full time €35,000 - €37,000

    Job Title: Regulatory Affairs Specialist Job Type: Full-time, permanent position An exciting opportunity to join an established and growing IVD manufacturer and support a growing Regulatory Affairs Department. In this role as a Regulatory Affairs Specialist, you will be responsible for building regulatory strategy, determining applicable regulatory...

  • Regulatory Specialist and Senior Specialist

    2 weeks ago

    Edinburgh, United Kingdom Cpl Life Sciences Full time €35,000 - €37,000

    Job Title: Regulatory Affairs Specialist Job Type: Full-time, permanent position An exciting opportunity to join an established and growing IVD manufacturer and support a growing Regulatory Affairs Department. In this role as a Regulatory Affairs Specialist, you will be responsible for building regulatory strategy, determining applicable regulatory...

  • Product Specialist

    4 weeks ago

    Edinburgh, United Kingdom W Munro (Rehab) Ltd Full time

    We are looking for an experienced sales professional to join our team as a product specialist covering Fife, Edinburgh, and Lothian and Borders selling a range of specialist medical equipment. Working in conjunction with healthcare professionals you will assess clients needs and provide quotations for medical equipment including shower and bathing equipment,...

  • Technical Specialist

    23 hours ago

    Edinburgh, United Kingdom Royal London Full time

    Job Title: Technical Specialist Contract Type: Permanent Location: Edinburgh or Alderley Edge Working style: Hybrid 50% home/office based Closing date: 21st July 2024 We are currently seeking a highly skilled and motivated Application Technical Specialist to join our team at Royal London. As a Technical Specialist within the...

  • Odoo Specialist

    2 weeks ago

    Edinburgh, United Kingdom AppTainable Full time

    Title: Odoo Specialist (Contract)Location: EdinburghRole: We are seeking an experienced Odoo Specialist for a 3-6 month contract to join our team in Edinburgh. This role involves providing support and administration for our Odoo ERP system. The successful candidate will work directly with our Odoo users to ensure smooth system operations and...

  • Odoo Specialist

    2 weeks ago

    Edinburgh, United Kingdom AppTainable Full time

    Title: Odoo Specialist (Contract)Apply below after reading through all the details and supporting information regarding this job opportunity.Location: EdinburghRole: We are seeking an experienced Odoo Specialist for a 3-6 month contract to join our team in Edinburgh. This role involves providing support and administration for our Odoo ERP system. The...

  • Odoo Specialist

    2 weeks ago

    Edinburgh, United Kingdom AppTainable Full time

    Title: Odoo Specialist (Contract) Location: Edinburgh Role: We are seeking an experienced Odoo Specialist for a 3-6 month contract to join our team in Edinburgh. This role involves providing support and administration for our Odoo ERP system. The successful candidate will work directly with our Odoo users to ensure smooth system operations and...

  • Odoo Specialist

    2 weeks ago

    Edinburgh, United Kingdom AppTainable Full time

    Title: Odoo Specialist (Contract) Location: Edinburgh Role: We are seeking an experienced Odoo Specialist for a 3-6 month contract to join our team in Edinburgh. This role involves providing support and administration for our Odoo ERP system. The successful candidate will work directly with our Odoo users to ensure smooth system operations and...

  • Odoo Specialist

    2 weeks ago

    Edinburgh, United Kingdom AppTainable Full time

    Title: Odoo Specialist (Contract)Location: EdinburghRole: We are seeking an experienced Odoo Specialist for a 3-6 month contract to join our team in Edinburgh. This role involves providing support and administration for our Odoo ERP system. The successful candidate will work directly with our Odoo users to ensure smooth system operations and...

  • Odoo Specialist

    2 weeks ago

    Edinburgh, United Kingdom AppTainable Full time

    Title: Odoo Specialist (Contract) Location: Edinburgh Role: We are seeking an experienced Odoo Specialist for a 3-6 month contract to join our team in Edinburgh. This role involves providing support and administration for our Odoo ERP system. The successful candidate will work directly with our Odoo users to ensure smooth system operations and...

  • Odoo Specialist

    2 weeks ago

    Edinburgh, United Kingdom AppTainable Full time

    Title: Odoo Specialist (Contract)Location: EdinburghRole: We are seeking an experienced Odoo Specialist for a 3-6 month contract to join our team in Edinburgh. This role involves providing support and administration for our Odoo ERP system. The successful candidate will work directly with our Odoo users to ensure smooth system operations and...

  • Odoo Specialist

    2 weeks ago

    Edinburgh, United Kingdom AppTainable Full time

    Title: Odoo Specialist (Contract)Location: EdinburghRole: We are seeking an experienced Odoo Specialist for a 3-6 month contract to join our team in Edinburgh. This role involves providing support and administration for our Odoo ERP system. The successful candidate will work directly with our Odoo users to ensure smooth system operations and...

  • Implementation Specialist

    5 days ago

    Edinburgh, United Kingdom FINTEC recruit Full time

    FINTEC recruit is seeking an Implementation Specialist for our UK and international technology client in Edinburgh. This is a permanent position with salary £45,000 plus benefits. **Responsibilities**: - Taking new clients from post sale through processes to onboard the client successful on the system platform - Attending meetings, conference calls and...

  • Odoo Specialist

    2 weeks ago

    Edinburgh, United Kingdom AppTainable Full time

    Title: Odoo Specialist (Contract)Location: EdinburghFind out if this opportunity is a good fit by reading all of the information that follows below.Role: We are seeking an experienced Odoo Specialist for a 3-6 month contract to join our team in Edinburgh. This role involves providing support and administration for our Odoo ERP system. The successful...

  • Odoo Specialist

    2 weeks ago

    Edinburgh, United Kingdom AppTainable Full time

    Title: Odoo Specialist (Contract)Location: EdinburghFind out if this opportunity is a good fit by reading all of the information that follows below.Role: We are seeking an experienced Odoo Specialist for a 3-6 month contract to join our team in Edinburgh. This role involves providing support and administration for our Odoo ERP system. The successful...

  • Content Specialist

    1 month ago

    Edinburgh, United Kingdom meraki talent ltd Full time

    Content SpecialistEnsure you read the information regarding this opportunity thoroughly before making an application.EdinburghPermanentMeraki Talent is excited to be working with a leading Edinburgh-based firm who are seeking a dynamic Content Specialist to join the Business Development team. Within this role you will have an excellent platform to further...

  • Skincare Specialist

    3 weeks ago

    Edinburgh, United Kingdom Finch and Feather Full time

    We are excited to be recruiting for a passionate and talented **Skin Specialist & Beauty Therapist** to join our professional team at **Finch & Feather** - opening soon in Edinburgh city centre. **Finch & Feather** will be the ultimate, luxurious hair & beauty salon to launch in Edinburgh. Our world renowned brands and extensive range of exclusive...