Application Support Specialist

6 days ago

Edinburgh, Edinburgh, United Kingdom Denholm Associates Full time

About the Role

Denholm Associates is seeking a highly skilled Application Support Specialist to join our innovative IT Operations team. As a key member of our team, you will play a vital role in ensuring the seamless performance of our core applications, including Oracle Products, Document Management System, Managed File Transfer Integration, and our CRM.

Main Responsibilities

  • Platform Mastery: Administer multiple core application platforms through cutting-edge configuration, database management, parameterisation, and scripting.
  • Collaborative Innovation: Work closely with stakeholders and change teams to shape requirements for core platform change requests, conducting impactful analysis and design.
  • Solution Architect: Design and implement robust solutions that enhance performance, supportability, security, and resilience.
  • Support Guru: Provide top-notch 1st and 2nd line application support to colleagues, offering functional subject matter expertise and internal consultancy.
  • Vendor Oversight: Oversee third-party IT suppliers, including hosting and managed service partners, ensuring top-tier service delivery.
  • Configuration Management: Manage core application configuration and environments with precision.
  • Operational Excellence: Support the operation of key IT controls, including role-based access control and release management.
  • Batch Operations: Participate in daily batch operations and regular security patching, showcasing your dedication even outside of standard working hours.
  • Future-Focused: Focus on long-term business and technology objectives to identify opportunities for investment and continual improvement.

Required Qualifications, Knowledge, & Skills

  • Banking Expertise: Familiarity with core banking platforms.
  • Regulatory Insight: Understanding of UK payment mechanisms, including relevant UK regulations and directives.
  • SQL Proficiency: Proficiency in SQL with experience in database design and managing large data sets.
  • Oracle Savvy: Excellent knowledge of Oracle applications, databases, and tools (including PL/SQL) is beneficial.
  • Service Frameworks: Experience with service delivery frameworks such as ITIL.
  • Design Experience: Design and implementation experience in database, middleware, and API.
  • Architectural Acumen: Strong understanding of software architecture principles and design patterns.
  • Team Player: Be a team player with a focus on quality to ensure team success.

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