See more Collapse

1st / 2nd Line IT Support Engineer

2 months ago

Leeds, United Kingdom Latcom Plc Full time

1st / 2nd Line IT Support Engineer. Based just outside to the East of Leeds but travel into Leeds city centre required as part of the role, my client has a new requirement for for an 1st / 2nd Line IT Support Engineer. This role offers 2 day remote / with 3 days site-based working.

Salary: £28k-£32k + £2k On-Call Allowance after settling in period + Benefits

Please note: There will be a requirement to travel to different sites to cover, projects, meetings, etc - Full driving licence preferred. You must also have a flexible approach to working hours as the role does require out of hours support and weekend work (You will be on call 1 week in every 4 or 5 weeks after you have settled into the role but you will receive an extra £2k on-call allowance).

You must have:

  • Excellent communication and interpersonal skills.
  • At least 2-3 years IT support experience in a similar role.
  • Windows 10/Windows 11.
  • Active Directory.
  • Good analytical and organisational skills.
  • Working knowledge of Microsoft Desktop OS.
  • Good working knowledge of Microsoft 365 applications.
  • Good working knowledge MS Teams.
  • Working knowledge of Wi-Fi in a commercial environment.

Role involves:

  • Provide 1st/2nd line support for end users.
  • To assist with the development and implementation of IT policies and procedures.
  • Day to day administration of the networks hardware, software, infrastructure and end users.
  • To assist with IT Network and Systems issues.
  • To provide remote monitoring and on-site system support.
  • To support the EPOS, ticketing and telephone system applications.
  • To monitor IT security and support the administration functions.
  • To support a number of IT projects, upgrade and change programmes.
  • Ensure Backups are working correctly.
  • Management of Spam/Anti-virus systems
  • To carry out other duties as required.

Please send your CV ASAP and I will get back to you

We have other current jobs related to this field that you can find below

  • 2nd Line Support Engineer

    2 weeks ago

    Leeds, United Kingdom IntaPeople Full time

    2nd Line Support EngineerDoncaster Hybrid approachAre you a 2nd line Support Engineer looking for an exciting new opportunity?IntaPeople are working with a managed service provider looking to grow their team with a 2nd line Support Engineer on a permanent basis. As a 2nd line Support Engineer, you will act as the primary point of contact for any assigned...

  • 3rd Line Technical Support Specialist

    2 months ago

    Leeds, United Kingdom Fruition IT Full time

    Job Description**3**rd** Line Technical Support Specialist** **Permanent** **£45,000 - £50,000** **Leeds - Hybrid / 2x a week on-site** Fruition IT are looking for a 3rd Line Technical Support Specialist join a busy and growing MSP. This role will see you act as the final escalation point for an established team of 1st and 2nd line engineers as well as...

  • Client Support Specialist

    2 months ago

    Leeds, United Kingdom Eat IT Drink IT Ltd Full time

    The opportunity Eat IT Drink IT are currently looking for an 1st Line Support Engineer to join their team in their Leeds office; if you have a varied technical knowledge, solid problem-solving abilities, exceptional communication skills coupled with a proactive attitude, this is the role for you. At Eat IT Drink IT our success is born from the service we...

  • 2nd Line Support

    2 months ago

    Leeds, United Kingdom System C Healthcare Full time

    We are currently seeking 2nd Line Support (Application Support Engineers in our world) to join our team supporting local authorities in utilising Liquidlogic's market leading Education and Social Services and Case Management software. We are looking for the Application Support Engineers to be hybrid working within our Leeds Office on Park Row. **Main...

  • 1st Line IT Support Engineer

    2 months ago

    Leeds, United Kingdom BJSS Full time

    About UsWe’re an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we’ve been finding better, more sustainable ways to solve complex technology problems for some of the world’s leading organisations and delivered solutions that millions of people use every day.In the last 30 years we won several awards,...

  • 1st Line Support

    2 months ago

    Leeds, United Kingdom Senitor Recruitment Full time

    1st line support Engineer - Password resets, Active Directory, Troubleshooting - Leeds The role will consist of providing support to customers as well as assisting the 1st line team when needed, working closely alongside the IT manager. **Key skills**: Office 365 Active Directory Troubleshooting Windows Password resets hardware / Software

  • Joiner 1st and 2nd Fix

    2 months ago

    Leeds, United Kingdom kd properties Full time

    experienced 1st and 2nd fix joiners required ASAP all works in leeds must have atleast 10 years experience with own tools and the like. please text 07361149698 **Job Types**: Full-time, Permanent Pay: £12.00-£21.00 per hour Schedule: - 10 hour shift **Experience**: - Carpentry: 7 years (preferred) Work Location: In person

  • IT Support Engineer

    2 weeks ago

    Leeds, United Kingdom Oscar Associates (UK) Limited Full time

    IT Support Engineer - O365, Windows 10, Intune, AD, Networking- Leeds - Hybrid - £32,000RoleAre you currently working in 1st or 2nd line IT support and looking for your next challenge? I have partnered with one of the UK's fastest growing MSPs on their executive search for an experienced IT Support Engineer. This opportunity will give you the opportunity to...

  • 2nd/3rd Line Support Engineer

    3 weeks ago

    Leeds, Leeds, United Kingdom Digital Waffle Full time

    Role: 2nd/3rd Line Support EngineerSalary: Up to 35k DOELocation: LeedsI am on the lookout skilled and passionate IT Support Specialist to join a fantastic, close knit team based in Carlisle. You'll play a crucial role in ensuring users have a smooth and efficient digital experience, whilst assisting with improving processes and making clients' experiences...

  • 2nd/3rd Line Support Engineer

    4 weeks ago

    Leeds, United Kingdom Digital Waffle Full time

    Role: 2nd/3rd Line Support EngineerSalary: Up to 35k DOELocation: LeedsI am on the lookout skilled and passionate IT Support Specialist to join a fantastic, close knit team based in Carlisle. You'll play a crucial role in ensuring users have a smooth and efficient digital experience, whilst assisting with improving processes and making clients'...

  • 1st Line Support Advisor

    2 months ago

    Leeds, United Kingdom Arbor Education Full time

    £23,000 starting salary - Central Leeds & Lincoln offices - Hybrid working - 8am - 5pm Monday - Friday working hours (no weekends or bank holidays!) - Fantastic development opportunities - Rapidly growing tech company - An opportunity to make a real difference in the world of education! **About the role** Our customer team are enthusiastic, friendly and...

  • 1st Line Support

    1 month ago

    Leeds, United Kingdom Fruition IT Full time

    Job DescriptionKey responsibilities - Achieve 100% KPI - Respond to all new assigned tickets within 30 min - Provide response to all open tickets every 24 hours - Provide responsive support to all customer enquiries and incidents - Take ownership of incidents and ensure customer communication is clear and consistent through the ticket life-cycle - Manage...

  • 2nd Line Service Desk Analyst

    3 weeks ago

    Leeds, United Kingdom Strand Recruitment Ltd Full time

    Are you ready to take your IT career to the next level? Our client, an industry-leading Managed Service Provider (MSP) based in South Leeds, is looking for a talented 2nd Line Service Desk Analyst to join their dynamic team! About the Role: As a 2nd Line Service Desk Analyst, you will play a crucial role in providing exceptional IT support to a diverse...

  • Customer Services Associate

    4 days ago

    Leeds, United Kingdom IRIS Full time

    Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to learn? IRIS Software Group are seeking dedicated individuals to join our team as Customer Services Analysts - 1st Line. In this role, you will play a pivotal part in supporting our customers,...

  • 1st Line Support Advisor

    2 months ago

    Leeds, United Kingdom Arbor Education Full time

    £23,000 starting salary - Central Leeds & Lincoln offices - Hybrid working - 8am - 5pm Monday - Friday working hours (no weekends or bank holidays!) - Fantastic development opportunities - Rapidly growing tech company - An opportunity to make a real difference in the world of education! **About the role** Our customer team are enthusiastic, friendly and...

  • IT Support Coordinator

    2 months ago

    Leeds, United Kingdom Openwork UK Ltd Full time

    The IT Support Coordinator is responsible for dealing with 1st and 2nd line support for all parties within the 2plan Group. **Key Accountabilities**: - Provide 1st and 2nd line support 2plan staff and advisers. - Ensuring operational IT equipment is configured and functions correctly. - Managing digital assets and ensuring backups are implemented for...

  • 1st Line Helpdesk

    2 months ago

    Leeds, United Kingdom Venn Group Full time

    We are currently recruiting for a 1st Line Helpdesk. The role will involve assisiting customers and resolving issues as well as escalating incidents according to service levels. The post holder should ensure that users are updated on the status and progress of the incidents logged as well as offering resolutions. A key focus will be participation of...

  • Marketing Executive

    2 months ago

    Leeds, United Kingdom Global 1st Line Full time

    Exciting Opportunity for Recent Marketing Graduates in Leeds! Are you a recent marketing graduate brimming with ambition, drive, and a strong competitive spirit? We are thrilled to offer an exceptional opportunity for dynamic individuals like you to join our team and kickstart your career in the world of marketing. **About Us**: At Global 1st Line, we're...

  • Customer Service Advisor

    2 months ago

    Leeds, United Kingdom Global 1st Line Full time

    Seeking Ambitious and Driven Team Players for Top Customer Service Representative Roles in Leeds! Are you a highly motivated and competitive individual who thrives on providing exceptional customer experiences? We are actively looking for dynamic team players to join our elite team as Customer Service Representatives. **About Us**: At Global 1st Line, we...

  • 1st Line IT

    2 months ago

    Leeds, United Kingdom Harrison Spinks Full time

    Harrison Spinks is a family business with a focus on quality, innovation, and sustainability. We’re not your average business, but if you’re willing to work hard, get stuck in and have some fun along the way, then we’d love to welcome you to our team. We are recruiting for a motivated team member to join our BI and Applications team as a 1st Line IT &...