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2nd Line Service Desk Analyst
1 month ago
Are you ready to take your IT career to the next level? Our client, an industry-leading Managed Service Provider (MSP) based in South Leeds, is looking for a talented 2nd Line Service Desk Analyst to join their dynamic team
About the Role:
As a 2nd Line Service Desk Analyst, you will play a crucial role in providing exceptional IT support to a diverse client base. You’ll be tackling a variety of technical challenges, ensuring smooth operation and maintenance of IT systems. This is a full-time, permanent position offering a fantastic opportunity for career growth and professional development.
Key Responsibilities:
- Provide 2nd line support for day-to-day IT issues.
- Troubleshoot and resolve issues related to Microsoft 365, Servers, and Networks.
- Implement first-time fixes and manage support requests efficiently.
- Handle both inbound and outbound calls, offering excellent customer service.
- Assist with the setup and maintenance of various IT systems and networks.
- Collaborate with the team to improve processes and deliver top-notch service.
Key Qualities:
- Excellent communication skills with a professional phone manner.
- Strong team player who is adaptable and calm under pressure.
- Passionate about IT and technology, with a customer-focused approach.
Desired Skills and Experience:
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