Service Desk Analyst

1 week ago


Leeds, United Kingdom Fruition IT Full time

1st Line Service Desk Analyst Up to £150 Inside IR35
Leeds City Centre - Hybrid, 3 days in Leeds / 2 days remote

An exciting new opportunity has arisen for a 1 st Line Service Desk Analyst to work for
a well-regarded professional services organisation in Leeds. You will be responsible for providing 1st line support to end users and play a crucial role in ensuring the smooth operation of IT systems.

Respond to and resolve incoming support requests from end-users via phone and email
Monitoring ticketing systems
Provide excellent customer service and ensure a positive user experience
Document and track all support interactions and resolutions
Collaborate with other IT teams to escalate and resolve complex issues

Experience in a 1 st line support role
Experience working a Microsoft environment - Windows 10/11, Office 365, Exchange, Active Directory
Be able to provide excellent customer service.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age


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