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Technical Service Desk Analyst
2 months ago
Job Opportunity
Fruition IT is seeking a skilled 1st Line Service Desk Analyst
Key Responsibilities:
- Provide technical support to end-users via various communication channels
- Monitor and respond to incoming support requests in a timely manner
- Collaborate with IT teams to resolve complex issues and ensure seamless system operation
- Document and track all support interactions and resolutions
Requirements:
- Experience in a 1st line support role with a strong understanding of IT systems
- Proficiency in Microsoft environment, including Windows, Office 365, Exchange, and Active Directory
- Ability to provide excellent customer service and ensure a positive user experience
- Strong problem-solving skills and ability to work in a fast-paced environment
About Fruition IT:
Fruition IT is a professional services organisation dedicated to delivering high-quality IT solutions. We are committed to providing exceptional customer service and ensuring the smooth operation of our IT systems.
