Service Desk Analyst, ICT Support Specialist

4 days ago


Leeds, Leeds, United Kingdom Fruition IT Full time

Job Title: Service Desk Analyst, ICT Support Specialist

Job Summary:

Fruition IT is seeking a highly skilled and motivated Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Respond to and resolve incoming support requests from clients via various communication channels
  • Monitor ticketing systems to ensure timely and efficient resolution of issues
  • Provide excellent customer service and ensure a positive user experience
  • Document and track all support interactions and resolutions
  • Collaborate with other IT teams to escalate and resolve complex issues

Requirements:

  • Experience in a 1st line support role
  • Experience working in a Microsoft environment - Windows 10/11, Office 365, Exchange, Active Directory
  • Ability to provide excellent customer service

About Fruition IT:

Fruition IT is a professional services organisation that provides IT support and services to clients. We are committed to delivering exceptional customer service and technical support to our clients.



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