Service Desk Analyst, ICT Support Specialist
4 days ago
Job Title: Service Desk Analyst, ICT Support Specialist
Job Summary:
Fruition IT is seeking a highly skilled and motivated Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Respond to and resolve incoming support requests from clients via various communication channels
- Monitor ticketing systems to ensure timely and efficient resolution of issues
- Provide excellent customer service and ensure a positive user experience
- Document and track all support interactions and resolutions
- Collaborate with other IT teams to escalate and resolve complex issues
Requirements:
- Experience in a 1st line support role
- Experience working in a Microsoft environment - Windows 10/11, Office 365, Exchange, Active Directory
- Ability to provide excellent customer service
About Fruition IT:
Fruition IT is a professional services organisation that provides IT support and services to clients. We are committed to delivering exceptional customer service and technical support to our clients.
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