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Service Desk Analyst, ICT Support Specialist
2 months ago
Fruition IT is seeking a highly skilled 1st Line Service Desk Analyst to join our team.
Key Responsibilities:
- Provide exceptional customer service and support to end-users via various communication channels.
- Monitor and respond to incoming support requests in a timely and efficient manner.
- Collaborate with other IT teams to resolve complex issues and ensure seamless IT system operation.
- Document and track all support interactions and resolutions for future reference.
Requirements:
- Experience in a 1st line support role, preferably in a Microsoft environment.
- Excellent customer service skills and ability to provide a positive user experience.
- Strong communication and problem-solving skills.
About Fruition IT:
Fruition IT is a professional services organization dedicated to delivering exceptional IT solutions and support to our clients. We are committed to providing a positive and inclusive work environment for our employees.
