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ICT Service Desk Technician

2 months ago

Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Job Title: ICT Service Desk Technician

We are seeking a highly skilled ICT Service Desk Technician to join our team. As a key member of our IT department, you will be responsible for providing high-level technical support to our clients, ensuring their productivity through effective use of our IT systems.

Key Responsibilities:
  1. Investigate, monitor, and resolve incidents and service requests assigned to you.
  2. Liaise with internal and external clients, IT support personnel, and external suppliers to resolve incidents.
  3. Keep the Service Desk application and colleagues updated with the status of incidents.
  4. Chase overdue incidents and ensure visibility on the internal client floors on a regular basis.
  5. Work with a variety of Business and Technical teams to enhance service and maintain excellent working relationships with the Business and third parties.
Requirements:
  1. 1st and 2nd Line IT Support Experience.
  2. Excellent IT technical skills at the requisite level for this position.
  3. Good communication skills and telephone manner.
  4. Good team skills are required, particularly in communicating and supporting other team members.
  5. At least 2 Years' experience of working in an IT Service Desk environment.
Desirable Requirements:
  1. A HNC/HND in Computing or suitable equivalent.
  2. Accreditations in any Microsoft technology especially MCP would be useful.
  3. Experience of desktop upgrades and/or migrations.

This is an exciting opportunity to join a dynamic team and contribute to the delivery of high-quality IT services. If you are a motivated and experienced ICT Service Desk Technician looking for a new challenge, please apply today.