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Service Desk Analyst
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused Service Desk Analyst to join our team at Markel. As a key member of our IT Service Desk, you will be responsible for providing exceptional support to our employees across various regions.
About the Role:
This is an exciting opportunity to work in a fast-paced and dynamic environment, where you will be part of a global community of innovators and problem-solvers. As a Service Desk Analyst, you will be the first point of contact for employees experiencing technical issues, and you will be responsible for troubleshooting and resolving these issues in a timely and efficient manner.
Key Responsibilities:
- Provide first-line technical support to employees via phone, email, and in-person interactions.
- Troubleshoot hardware, software, network, and telecommunications issues.
- Maintain accurate records in our Service Management ticketing system.
- Collaborate with internal stakeholders to resolve complex technical issues.
- Stay up-to-date with the latest technology trends and best practices in IT service management.
Requirements:
- Excellent customer service skills and a strong focus on communication.
- Strong motivation to contribute to a best-in-class service desk.
- Some experience in a similar role is ideal, though we are open to candidates looking to start their IT career.
- ITIL knowledge is advantageous.
What We Offer:
- A competitive starting salary with annual bonus and a strong benefits package.
- 25 days of paid holiday plus Bank Holidays, with the option to buy/sell additional leave.
- Excellent pension scheme, private medical and dental cover, life assurance, travel insurance, income protection, and more.
- Plenty of opportunities for learning, growth, and career development.
About Markel:
Markel is a global organisation within the insurance sector, known for its innovation and commitment to excellence. We value diversity, promote inclusivity, and encourage flexible working arrangements.
